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We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reveiws we receive.

In 2018 we are delighted to be awarded, for the 4th consecutive year, a Gold Trusted Service status by Feefo for consistently scoring a customer satisfaction score of 95% or higher.

 

See what people are saying about our breakdown cover packages


Rating: Excellent
Customer comment: accepted PayPal credit Read more
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Rating: Excellent
Customer comment: Easy to use website. Efficient and good value. I have used the breakdown service a few times in the past but fortunately have not had to use the service to date. Read more
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Rating: Excellent
Customer comment: Top quality product at an affordable price. Read more
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Rating: Good
Customer comment: I found the customer service staff to be friendly, helpful and professional in their manner. But the real reason why I have renewed my breakdown cover with Eurobreakdown was because I actually had to use your services while on a trip in Germany this Easter. My car broke down on the Autobahn outside... Read more
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Rating: Good
Customer comment: Easy to use, good value and quick. Read more
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Rating: Good
Customer comment: Easy process reasonably costs Read more
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Rating: Excellent
Customer comment: Whole process was exceptionally easy. Levels of cover very good value for money. Hopefully won't need to call them, but great knowing I've got everything covered. Read more
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Rating: Excellent
Customer comment: Easy to purchase. Looks like good value. Read more
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Rating: Excellent
Customer comment: My experience in getting the cover I require was excellent, how ever with regards to any service or assistance provided if is required is early, I haven't done the trip yet and hopping that I will do not have to ask for assistance.
I must say the policy wording and what it will provide is good and...
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Rating: Excellent
Customer comment: Excellent Customer Service. Would definitely recommend to others Read more
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Rating: Good
Customer comment: very straight forward and good value compared to other companies Read more
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Rating: Excellent
Customer comment: Very good service on the phone. Clear answers to my questions and booking down within 5 minutes. Read more
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Rating: Excellent
Customer comment: have not been yet Read more
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Rating: Excellent
Customer comment: Very easy to use and the website was clear about what was covered. I tried 3 other companies and had to call as I thought the prices were wrong. Very happy with the cover and price from Eurobreakdown Read more
Support team reply: Many thanks for your kind comments.
Rating: Excellent
Customer comment: Have used Eurobreakdown for a few years now as good pricing and fortunately never had to use them. Read more
Support team reply: Many thanks for your feedback its gratefully received
Rating: Good
Customer comment: Would buy again, but huge price for an,admittedly old car, is not encouraging - particularly as it is a welll maintained Honda. Read more
Support team reply: Thanks for your feedback.

The price of cover is based on a number of variables including a vehicles age, trip duration and planned destination.


In your case, you had the option to choose between two levels of cover and you chose the more expensive Silver level of cover.


Whilst you say the price is not encouraging it is worth noting that a similar policy based on your vehicles age, travel dates and areas of cover would have been £50 dearer with the RAC and almost £70 dearer with The AA.


Remember as well that we offer a Price Guarantee and are happy to beat anyone on "like for like" cover.


I hope that puts your mind at rest that we are providing a very well priced product, with great levels of cover for older vehicles.

Rating: Excellent
Customer comment: Had a problem a couple of years ago and this company were great. Got me home on time with a minimum of fuss and I won't look anywhere else now. Read more
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Rating: Excellent
Customer comment: Easy to purchase on line.2nd year I’ve bought from this company but never tried to claim so can’t comment on this Read more
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Rating: Good
Customer comment: It seemed OK but with so little to compare it against it is difficult to tell Read more
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Rating: Good
Customer comment: Yes recommend to my friend...** Read more
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Rating: Excellent
Customer comment: Required this insurance for my trip to France later this year, Eurobreakdown was able to provide everything I required and at a very good price.
Yes I would recommend them to friends and family
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Support team reply: Many thanks for your kind feedback
Rating: Excellent
Customer comment: All questions was answered, polite,knowledgable and quick. Read more
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Rating: Good
Customer comment: Good pricing but on purchasing at first not sure about the cover. Had to read the detail as it seem to differ, pretty certain it does not, from the bold stements in the advert.

Have not used the insurance yet and hopefully will not have to but better safe than sorry. The pricing is...
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Support team reply: Thanks for your feedback. Our offices are open daily if you need any clarification on your cover. Call us on 0330 880 5098
Rating: Excellent
Customer comment: The whole process of understanding the cover available on your website, the costs involved and the arranging of the cover was very quick easy and efficient. Read more
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Rating: Excellent
Customer comment: It was very easy to find and buy Read more
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Rating: Excellent
Customer comment: let you know if i breakdown. Read more
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Rating: Excellent
Customer comment: Many thanks for sorting out our problem

I have to say, whilst the accident itself is something I would have preferred not to have happened, all my dealings with Eurobreakdown in trying to sort it out have been nothing less than professional and helpful - I had no idea what the process was...
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Rating: Excellent
Customer comment: Really straight forward. They list everything that is covered or not covered so you can make an informed decision on which policy to go for. Read more
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Rating: Excellent
Customer comment: Clear description of cover available at a keen price. Speedy completiion of purchase with documentation available.

I have used Eurobreakdown on a number of occasions and will always look to them first!
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Rating: Good
Customer comment: pretty easy application process but could be even better with a more up-to-date feel if there was a vehicle lookup using registration. Read more
Support team reply: Thanks for your feedback. We have in the past used a registration lookup system on our website but we often found that the information was incomplete especially in regards to the height, width and length of oversize vehicles.

In an effort to ensure that larger vehicles complied with the terms of the policy we, therefore, reverted back to a declaration style system whereby clients declare their vehicle age, height, width, length and weight.


Whilst not as easy to use as a registration lookup system it does ensure that clients are covered correctly and they don't have cover declined following an incident.

Rating: Excellent
Customer comment: Very good service Read more
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Rating: Excellent
Customer comment: Had a problem with my booking and was fixed without a fuss over the phone. While on the phone the gentleman was happy to answer some other questions and also recommended a good insurance site, www.onlinetravelcover.com for personal cover Read more
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Rating: Excellent
Customer comment: Very pleasant and helpful advice over the telephone. Read more
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Rating: Excellent
Customer comment: Easy to follow Read more
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Rating: Excellent
Customer comment: The policy was really easy to understand and the levels of cover were well laid out. Plus the whole setup took 5 mins . Very very good Read more
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Rating: Excellent
Customer comment: Easy to book online and instant email confirmed the booking. Not had to use the service as yet, but simple to buy Read more
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Rating: Excellent
Customer comment: Was very easy to see what the cover was and how I would be dealt with if I had a problem. Nice to see a site so clear with nothing hidden away in the small print Read more
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Rating: Excellent
Customer comment: Excellent. Read more
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Rating: Excellent
Customer comment: Would recommend them. Read more
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Rating: Excellent
Customer comment: This is based purely on the buying experience. The information provided was good, the process was simple all that remains is to 1. Hope I don’t need them and 2. If I do hope they deliver! Read more
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Rating: Excellent
Customer comment: quick to send a quote & compared very favourably. Read more
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Rating: Excellent
Customer comment: they came recommended by a friend 2yrs ago and they do what I need a recovery firm to do when abroad while no one else can because of the size of my caravan Read more
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Rating: Good
Customer comment: The purchasing was easy and relatively inexpensive. If we have a breakdown when abroad I will then be able to comment further on the service we receive and whether I would recommend to someone else. Read more
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Rating: Good
Customer comment: Setting up the insurance was a simple on-line procedure. However, to date, I have not traveled and would only be able to judge the overall service if there was a need to use it. Read more
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Rating: Excellent
Customer comment: Very quick good value for money, lets hope it does what it says on the tin if needed. Read more
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Rating: Excellent
Customer comment: Remember me and as usual a choice of options. Read more
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