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We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reveiws we receive.

In 2020 we were delighted to be awarded the Platinum Trusted Service status by Feefo for consistently scoring a customer satisfaction score of 95% or higher over a sustained period of 3 years or more.

 

See what people are saying about our breakdown cover packages


Rating: Good
Customer comment: Very straight forward to apply for the breakdown cover on line also the gentleman I spoke on the telephone Wes very helpful Read more
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Rating: Excellent
Customer comment: This review relates to my interactions with Euro Breakdown. I didn't break down so I cannot comment on their ability to fix or recover a situation.
The staff were keen, helpful and knowledgeable and recommended a product to me that provided good coverage without being the most expensive...
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Rating: Excellent
Customer comment: Excellent, quick response to all emails very helpful and patient with issues. Excellent customer service. Read more
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Rating: Good
Customer comment: easy and straight forward to arrange with a good price. Yet to have a need for the service Read more
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Rating: Good
Customer comment: So simple and easy can’t say much more unless I use the servic Read more
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Rating: Excellent
Customer comment: I haven’t used the service yet but it was very easy to purchase I hope the service will be the same if I need road assistance in Europe Read more
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Rating: Excellent
Customer comment: Cheap , and easy to take the policy Read more
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Rating: Excellent
Customer comment: Very good to the poiny Read more
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Rating: Good
Customer comment: Price that's it Read more
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Rating: Excellent
Customer comment: The best 🌟🌟🌟🌟🌟 Read more
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Rating: Excellent
Customer comment: It was completed quickly and the price was reasonable. They covered an old car which was good. Read more
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Rating: Excellent
Customer comment: First rate Read more
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Rating: Excellent
Customer comment: Yes I could recommend them and would use again Read more
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Rating: Excellent
Customer comment: Buying process simple and well laid out. Made it easy to see what was covered and what wasn't. Gave me peace of mind and luckily didn't need to use the cover. Read more
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Rating: Good
Customer comment: Seemed ok if needed Read more
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Rating: Excellent
Customer comment: Easy on line system to use, Read more
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Rating: Excellent
Customer comment: On line booking fine hope if we are unfortunate to breakdown it will still also be fine Read more
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Rating: Excellent
Customer comment: Easy to navigate the site and very competitive price Read more
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Rating: Good
Customer comment: Very good very nice, very good very nice Read more
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Rating: Excellent
Customer comment: Wery good w Read more
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Rating: Excellent
Customer comment: Top service - treated well - all explained to me Read more
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Rating: Excellent
Customer comment: easy to compare, easy to book? Hopefully I won’t need to call you 😊 Read more
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Rating: Excellent
Customer comment: I purchased Gold cover for my 2200 mile trip around Spain, questioning myself, it's something I may never use, and questioned whether it would it be cost effective,


Unfortunately we had to use the cover on the first day while driving down to the Costa Del Sol. We was travelling at 120...
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Rating: Excellent
Customer comment: quick and easy to complete and reasonable price Read more
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Rating: Excellent
Customer comment: Easy to navigate and complete Read more
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Rating: Excellent
Customer comment: Grate service Read more
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Rating: Excellent
Customer comment: Brilliant service, communication and value….we purchased!! Read more
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Rating: Excellent
Customer comment: They can improve there service by doing what I have paid for ,as we have been told that many different stories we are know stuck in France with no help from there partners opteven and when contacting the eurobreakdown uk all they do is send emails to opyeven who do not ring us at all . Read more
Support team reply: Stephen,

Thanks for taking my call today and now that I understand your situation I can apply pressure to resolve your situation following your car accident.

I do apologise that the French assistance provider, whilst providing excellent service at times has also been poor in its promises to call back with updates.on your car following its accident.

I am delighted that you spoke so highly of our 24/7 UK assistance team and between us, we hope to have you on your way home as quickly as possible, leaving Hastings Insurance to sort out whether the car is salvageable.

Based on your feedback, I hope you re-evaluate the service score you gave us and know that if you do have any more issues, please call me on my direct number to resolve them

Regards

Paul Quigley
Director.

Rating: Excellent
Customer comment: Easy to complete and very competitive pricing Read more
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Rating: Good
Customer comment: Yes. Would recommend them and use them again. Read more
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Rating: Excellent
Customer comment: Everything almost excellent …so far. Web site was perfect and easy to use. Quite satisfied with the amount we had to pay , very good cover promised. However you can only judge a breakdown organisation properly on the response received following a breakdown WE ARE HOPING WE NEVER HAVE TO ASK FOR... Read more
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Rating: Good
Customer comment: Very efficient and courteous Read more
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Rating: Excellent
Customer comment: Good value, easy to source, easy to contact if needed Read more
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Rating: Excellent
Customer comment: The policy was organised quickly with the minimum amount of fuss and at a really competitive price.
Nothing to say other than thank you.
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Rating: Excellent
Customer comment: Easy to use and explanatory website with comparisons of cover for the different variations of products. Read more
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Rating: Excellent
Customer comment: Good website , really simple to follow, informative and easy to book level of required cover. Great value for money. Read more
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Rating: Excellent
Customer comment: I bought European cover and Hope not to use it. Good cover for a reasonable price Read more
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Rating: Excellent
Customer comment: Easy to navigate and options to choose from Read more
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Rating: Excellent
Customer comment: The buying experience was straightforward but I have yet to use the policy which is the most important part of purchasing breakdown cover. Read more
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Rating: Excellent
Customer comment: Great value easy to use web site . All in plain English Read more
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Rating: Excellent
Customer comment: perfect !!! Read more
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Rating: Excellent
Customer comment: Happy 😃 always use this service Read more
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Rating: Excellent
Customer comment: Very good price for cover I wanted Read more
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Rating: Excellent
Customer comment: Well informationed Web site. Clear information regarding what is included in each package. Had a slight problem with the payment process due to security checks but messaged them & they immediately got back to me via phone & resolved the issue promptly. The two members of staff I spoke with were... Read more
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Rating: Good
Customer comment: I have just gave 4 stars because I didn't need to use this service, hence only 4 stars Read more
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Rating: Excellent
Customer comment: Good price and got the cover on the day definitely use this company for my next trip Read more
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Rating: Excellent
Customer comment: Immediately helped me to take out a single journey policy. Very helpful. Read more
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Rating: Excellent
Customer comment: Great website, clear and easy to navigate. Good value, suits our needs for our upcoming holiday. I have confidence that if I should need to, they will be there for us 24,7 Read more
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