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We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reveiws we receive.

In 2018 we are delighted to be awarded, for the 4th consecutive year, a Gold Trusted Service status by Feefo for consistently scoring a customer satisfaction score of 95% or higher.

 

See what people are saying about our breakdown cover packages


Rating: Excellent
Customer comment: It was easy to buy
Hopefully I will not have to use the service as the car was serviced recently Read more
Support team reply: Thanks for your feedback and the 5 Star rating, it's gratefully appreciated.

Its good to hear your car is well looked after but remember we cover more than mechanical breakdowns under this policy.

A lot of the calls for assistance to our 24/7 Call Centre are for things not associated with the mechanical condition of the car or are beyond the control of the driver, for example, car accidents, lost keys and injuries which prevent someone driving the car.

Anyway, we are pleased the cover was easy to buy and we hope you have a safe trip,
Rating: Excellent
Customer comment: Cannot recommend highly enough. Suffered major vehicle failure whilst abroad and repatriated back to the UK within hours. Not only was it so easy to deal with Eurobreakdown, I was fully supported in such a professional manager by Melchi who arranged everything required to get me safely back top UK... Read more
Support team reply: Thanks for your feedback and we are sorry to hear that you had a major vehicle failure whilst you were away in Europe.

I have passed on your regards to Melchi and we thank you for taking the time to detail how you were dealt with during the incident.

Reviews such as yours are especially useful as they aid other potential clients to make an informed decision on the service levels they should expect, based on other real-life scenarios.

Once again, many thanks for the feedback and we look forward to helping you again soon.
Rating: Excellent
Customer comment: Very good service. I had a question about the cover and the man on live chat was quick to answer and he pointed me in the right direction. I am glad I did ask as I had an issue whilst I was away and I never knew that lost keys were covered under the policy. The policy was worth every penny I spent Read more
Support team reply: Thanks for the feedback and I am pleased that the staff took the time to clearly explain exactly what the policy covered.

Unlike other breakdown providers, our cover provides much more than assistance during a breakdown and covers incidents such as lockouts, lost keys, accidents, vandalism, injuries and misfuelling.

Anyway, delighted we were able to assist and we look forward to helping you again soon.
Rating: Excellent
Customer comment: Easily to navigate their site, it is much cheaper than rac or AA. I can not say how good the cover is as we luckily had no incidents when travelling abroad. Read more
Support team reply:
Rating: Good
Customer comment: It gave me peace of mind, but I didn't have to use them so can't say what the service would be like. Read more
Support team reply:
Rating: Excellent
Customer comment: Easy to set up. We did not use them which is always a plus. Read more
Support team reply:
Rating: Good
Customer comment: Easy to use service Read more
Support team reply:
Rating: Excellent
Customer comment: Easy to get break down cover, didn’t use it but had peace of mind at a good price! Read more
Support team reply:
Rating: Excellent
Customer comment: Professional Read more
Support team reply:
Rating: Good
Customer comment: Straightforward to set up and buy cover online and a reasonable cost. Didn’t need to use cover so can’t comment on services in the event of a breakdown . Good to know we had cover should we need it though. Read more
Support team reply:
Rating: Excellent
Customer comment: Great service Read more
Support team reply:
Rating: Excellent
Customer comment: on 4th August, I parted company with my motorbike on a sharp bend on a road in rural France. A severe incident that I walked away from with only minor injuries and my bike left with extreme but limited damage (making it un rideable). I was with two friends, on a B road in the Morvan (A French national... Read more
Support team reply: Thanks for taking the time to give us a very comprehensive review of the level of customer service that you received following your bike accident on your recent trip to France.

Whilst it is horrific to hear of your accident, reviews such as yours are invaluable as they provide a true reference for other travellers who are looking to get a " customers perspective" of what to expect when they have a problem abroad.

I will pass on your regards to Claudio and Beth and I will emphasize how their kindness and effectiveness made a very stressful situation much calmer and we are delighted that in the end all was sorted to your satisfaction.
Rating: Excellent
Customer comment: I didn't have to use it, but was easy to set up and advisor was very clear on their policy Read more
Support team reply:
Rating: Good
Customer comment: Quoted amount and purchase price - good. Didn't need to claim, so no opinion on that count.

Final billed amount higher by a pound vs. original quote - not a big deal but unexpected. No acknowledgement to an email sent to customer service regarding this... Read more
Support team reply:
Rating: Excellent
Customer comment: We come to eveytime we go away very good Read more
Support team reply: Thanks for the 5-Star rating and the ringing endorsement that we are your preferred choice of breakdown provider when travelling in Europe.

Many thanks and we look forward to helping you the next time you head abroad.

Regards

Mark Harrison
Rating: Excellent
Customer comment: Getting cover was speedy and efficient. Had everything I needed for peace of mind while driving abroad Read more
Support team reply: Great to hear that you were able to find quickly online all that you needed for your trip abroad and we look forward to welcoming you back in the future.

Regards

Mark Harrison
Rating: Excellent
Customer comment: Gyors és egyszerű vásárlás. Read more
Support team reply: Köszönöm a véleményét

Regards

Mark Harrison
Rating: Excellent
Customer comment: Good price. Buying experience good. Easy. Can't say much about them in action,because my car didn't breakedown. Read more
Support team reply: Thanks for the 5-Star rating and I am delighted your month-long stay in Europe passed without incident.

Regards

Mark Harrison
Rating: Excellent
Customer comment: Simple to obtain the cover I needed. I appreciated the option to pay via PayPal. Fortunately I did not need to use the service. Read more
Support team reply: Thanks for the feedback and we agree that Paypal is a modern method of payment that should be more widely accepted by insurance retailers.

We are pleased to hear the trip passed without incident and we look forwarding to helping you on your next trip to Europe.

Regards

Mark Harrison
Rating: Excellent
Customer comment: It’s was our first time to travel with our dog Dash and it was easier than we thought it would be. Staff was very helpful and friendly. Read more
Support team reply: Great to hear that travelling with your dog, Dash went without a hitch and that when you needed assistance the staff were helpful and friendly.

Thanks for the 5-Star rating and we looking to helping you ( and Dash) on your next trip abroad.

Regards

Mark Harrison
Rating: Excellent
Customer comment: never used it but great value for money. Read more
Support team reply: We are pleased to hear that you thought our policy was great value for money.

Key to our approach is that we treat all vehicles the same and your campervan was priced exactly the same as if it was a car or a motorbike.

It was great to hear that the trip passed without incident and we look forward to helping you again in the future.

Regards

Mark Harrison
Rating: Excellent
Customer comment: DID NOT NEED TO USE YOU BUT FELT SAFE IN THE KNOWLEDGE YOU WERE THERE IF WE NEEDED YOU Read more
Support team reply: Thanks for the 5-star rating and I am pleased that whilst you were travelling in France with your van you never encountered any problems and returned home safely.

Regards

Mark Harrison
Rating: Excellent
Customer comment: Really simple luckily didnt need to use it Read more
Support team reply: Thanks for your review and we are pleased that you thought the booking process was simple and even more importantly, we are pleased the trip passed without incident.

Regards

Mark Harrison
Rating: Excellent
Customer comment: Excellent! Read more
Support team reply: Thanks for the 5-Star rating and for recommending the Silver level of European breakdown cover and we have to agree that it provides tremendous value for money for short trips across the Channel.

Regards

Mark Harrison
Rating: Excellent
Customer comment: Best deal I could get at short notice with everything I needed included and at the cheapest price I found online. Read more
Support team reply: Thanks for the great feedback and you raise a valid point about booking last minute.

Typically with other operators, they won't cover customers booking last minute or if they do, they put a ban on making a claim within the first 48 to 72 hours after the policy is issued. This typically is to prevent potentially fraudulent claims where a breakdown or incident has already occurred abroad and where people are looking for assistance post-event.

Whilst we understand this approach it is not ideal if your need is genuine and our cover does have these restrictions.

"Book and Go" is our motto, provided you buy before you leave the UK and you have declared your vehicle is roadworthy.

Regards

Mark Harrison
Rating: Excellent
Customer comment: Haven’t claimed but Staff were at hand over the phone,email and webchat to correct a spelling mistake.Seemed professional and reasonably priced. Read more
Support team reply: Thanks for the feedback and we are pleased that following an issue pre-travel, our staff were able to rectify the spelling mistake for you with a minimum of fuss ( and unlike other operators, we never charged an extra Admin fee)

Regards

Mark Harrison
Rating: Excellent
Customer comment: Great price policy, covering more than AA and RAC similar policies.
Peace of mind for a reasonable price. Read more
Support team reply: It is great to see someone who has done their homework and appreciates how well we compare against the AA and the RAC in terms of both cover and price.

Many thanks for the kind feedback and we look forward to insuring you at some point in the near future.

Regards

Mark Harrison
Rating: Excellent
Customer comment: Easy to get quotation. Have used for the last 4 years, and fortunately, not had to call them out Read more
Support team reply:
Rating: Excellent
Customer comment: Would highly recommend Read more
Support team reply:
Rating: Good
Customer comment: Easy to book. Luckily didn't need it Read more
Support team reply:
Rating: Excellent
Customer comment: I didn’t have a breakdown or other issue but it was reassuring to know Eurobreakdown were there in waiting. Read more
Support team reply:
Rating: Excellent
Customer comment: Didn’t use them but price and level of cover appears good... Read more
Support team reply:
Rating: Excellent
Customer comment: All sorted easily online. Didn't have to use so can't comment on that, but website and paperwork very efficient. Read more
Support team reply:
Rating: Good
Customer comment: Very helpful good service wasn't needed during our trip great price Read more
Support team reply:
Rating: Excellent
Customer comment: The service was good,fortunately I didn’t get to use it for more feedback,it’s a good thing,but as far as easy boot,was 5 stars Read more
Support team reply:
Rating: Excellent
Customer comment: We had a clutch problem on the Paris ring road, 3 adults and 2 kids in the car. Eurobreakdown sorted everything for us including our full hotel and travel expenses back home and safe repatriation of our vehicle, excellent service! Read more
Support team reply: Reviews such as yours are especially helpful to other clients when purchasing our European breakdown cover as it illustrates how far we go to ensure that you, your party and your vehicle are taken care of.

Many thanks for the feedback, the comprehensive review and the 5 Star rating.

Regards

Mark Harrison
Customer Services Team
Rating: Excellent
Customer comment: Evrifing was wery well organizated andmake me a good impresision ! Read more
Support team reply: Thanks for giving us your feedback and we are pleased we made a good impression.

Regards

Mark Harrison

Customer Services Team
Rating: Good
Customer comment: Quick and easy service, good prices, I do recommend this insurer Read more
Support team reply: Thanks for your feedback and for recommending us as your breakdown insurer of choice for van travellers in Europe.

Regards

Mark Harrison
Rating: Excellent
Customer comment: Excellent ...! Read more
Support team reply: Sometimes you don't have to say a lot to get the message across.

Thanks for the feedback.

Mark Harrison

Customer Services Team
Rating: Excellent
Customer comment: Hi we did not have any problems to have to call you out but it is very reassuring knowing that you are there if we need you.we are going to France again in October and will book with you again thanks Bob... Read more
Support team reply: Thanks for your comments and feedback and we look forward to assisting you in October when you next travel. Remember that we always provide preferential pricing to customers who have used us before so call on 0330 880 5098 as and when you are ready to book.

Regards

Mark Harrison
Rating: Excellent
Customer comment: Luckily didn't have to use it, but good value for money. Will use again in future when travelling abroad. Read more
Support team reply: Thanks for taking the time to send us a review and I agree that for older vehicles the Bronze policy provides good peace of mind at a very affordable price.

Regards

Mark Harrison
Rating: Excellent
Customer comment: They responded quickly to our request for assistance and promptly arranged for a breakdown attendance. We were kept well informed during the garage work and they checked with us to confirm completion of the repair. Read more
Support team reply: Thanks for the feedback on the levels of service and the amount of communication you received both during and after the incident and I am pleased that we were able to deal with you so promptly.

Regards

Mark Harrison
Rating: Excellent
Customer comment: Good level of cover but I never needed to use the service Read more
Support team reply: Thanks for the 5-Star review on our Gold European breakdown cover and I agree that for the price the levels of cover are excellent and I am sure that if you had needed our services abroad you would have been delighted with your choice of cover.

Regards

Mark Harrison
Rating: Excellent
Customer comment: set up was easy, price fantastic considering repatriation costs, didn't need to use any of it as the bike caused no problems
Worth it for the peace of mind though:) Read more
Support team reply: Thanks for taking the time to give us a review and give us a 5 star rating and we are pleased that your trip on the bike went without a hitch.

Regards

Paul Quigley
Customer Services Team
Rating: Excellent
Customer comment: Furtunaly I had no problems but I had the peace of mind that if things did go wrong you were there if needed Read more
Support team reply: Thanks for the feedback and pleased that the trip went smoothly and that you need to call on our services for assistance.
Regards
Paul Quigley
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