Reviews | Breakdown Cover |UKBreakdown.com

We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reveiws we receive.

In 2020 we were delighted to be awarded the Platinum Trusted Service status by Feefo for consistently scoring a customer satisfaction score of 95% or higher over a sustained period of 3 years or more.

See what people are saying about our breakdown cover packages

Rating: Excellent

Customer comment: Easy to use website, gave good explanations for the different levels of cover making it easy to choose the one that suited my requirements. Read more

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Rating: Excellent

Customer comment: Great pricing and the cover was so much better than others. Having been insured with the RAC before I was let down abroad when I did not realise my car was not covered as I was involved in an road accident. I checked and this policy covers so much more and is more of a travel insurance policy than a... Read more

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Rating: Good

Customer comment: Would recommend Read more

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Rating: Good

Customer comment: Easy to set-up affordable short-period European breakdown cover Read more

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Rating: Excellent

Customer comment: Have used them before and they went above and beyond when I needed help. Communication was good throughout and we were on our way with no fuss. Read more

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Rating: Excellent

Customer comment: Yes I would Read more

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Rating: Excellent

Customer comment: Easy to buy, good cover at affordable price Read more

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Rating: Excellent

Customer comment: Easy and clear site to negotiate Read more

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Rating: Excellent

Customer comment: Very professional
Very happy Read more

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Rating: Excellent

Customer comment: Been using Eurobreakdown for many years. Read more

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Rating: Excellent

Customer comment: Easy to arrange, website works very well
Also paypal payment option Read more

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Rating: Excellent

Customer comment: I found the entire process very straightforward. I have used Eurobreakdown before and it doesn’t disappoint. However, I have not had to make use of the breakdown service itself so cannot comment on its efficacy. Read more

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Rating: Excellent

Customer comment: I have had a policy for both the UK and Europe for many years with this company. I have had a couple of issues when driving to and from work and each time they have been great. I have every confidence that the cover in Europe will be just as good if needed. Read more

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Rating: Excellent

Customer comment: We bought with them again this year no complaints at all had to get a. Call out as the camper wouldn’t start no issues at all Read more

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Rating: Excellent

Customer comment: I have been using this Company for a number of years, wouldn't consider using anyone else.
Transparent pricing structure, great Web site and first class product that is competitively priced. Read more

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Rating: Excellent

Customer comment: Good price i hope i dont have to use it. Read more

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Rating: Excellent

Customer comment: I have absolutely no hesitation in recommending Eurobreakdown. Used them twice now, for long-term stays in Austria (about 3 months each time). Both times, small things went wrong with the car, a jammed hand brake, and a rat biting through an ignition lead.

Each time the service we received... Read more

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Rating: Excellent

Customer comment: Was very easy and would recommend Read more

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Rating: Excellent

Customer comment: I've been using this excellent service for a number of years now and I would highly recommend them. Read more

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Rating: Good

Customer comment: After purchase I was informed I had failed to renew. I had to make contact to alert about the mix up Read more

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Rating: Excellent

Customer comment: I am less worried when I have this cover while travelling in Europe! I have never had to usr it yet and I hope I don't have to in the future. Read more

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Rating: Excellent

Customer comment: Very good in Menorca Read more

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Rating: Good

Customer comment: Very easy to do and understand Read more

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Rating: Excellent

Customer comment: Didn't use the service but website was easy to use and reasonable price Read more

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Rating: Good

Customer comment: not used them yet and i hope i wont need them, but i know they are there Read more

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Rating: Excellent

Customer comment: Bought this for a trip to Netherlands in our Motorhome
Good price and covered our 15 year old vehicle.
Thankfully didn’t need to use the service so can’t comment further Read more

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Rating: Excellent

Customer comment: At this time they have taken my money,and if I brake down I will let you know. Read more

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Rating: Excellent

Customer comment: This is the 3rd year we have bought an annual policy. Had to use once in the first year and it was easy with English speaking help. Read more

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Rating: Excellent

Customer comment: I bought it after extensive research. A lot of breakdown cover doesn’t cover Motorhomes over 7m but that’s only mentioned in the small print…… Eurobreakdown offers by far the best value for money for what I need but hopefully I will never need to use it. Read more

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Rating: Excellent

Customer comment: Only wanted basic breakdown cover and for £20.00 for a week was very good value have used euro breakdown for a few years and have never had to use them so happy to pay a low premium for a service I hope I don't need. Read more

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Rating: Excellent

Customer comment: It was very easy to get the breakdown cover I needed and I was pleasantly surprised at the price. Read more

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Rating: Excellent

Customer comment: The process was very easy as this was a renewal of my policy. The man on the phone was very helpful and it only took a few minutes to complete. Read more

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Rating: Good

Customer comment: It was not possible to renew online, I think due to my van approaching the 16 year age cut off, but did it over the phone no problems. I had to use this breakdown cover last year while I was abroad and it wasn’t the seamless service you have in U.K., lots of chasing up, with several European agencies in... Read more

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Rating: Excellent

Customer comment: No problem at all in the buying process Read more

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Rating: Excellent

Customer comment: Yes! If needed again. Read more

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Rating: Excellent

Customer comment: Sadly, I had to cancel my journey due to illness. The contract only permits repayment during the first 14 days. However, the company kindly agreed to postpone my cover until next year.. This did put them to a degree of trouble but they were quite happy to oblige. I had expected to lose the... Read more

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Rating: Excellent

Customer comment: Excellent servicel Read more

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Rating: Excellent

Customer comment: Always helpful, always professional :-) Read more

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Rating: Excellent

Customer comment: The online booking procedure was very easy and helpful, all our queries were answered on line. Read more

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Rating: Excellent

Customer comment: On a recent breakdown i would like to thank the team for the excellent service i received . 1st class team . Read more

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Rating: Excellent

Customer comment: Best money i have ever spent on insurance.got to Portsmouth, fuelled the bikeup left the fuel station, bike came to a halt. I had put diesel in by mistake .Two hours before ferry departed for bilbao. Called the help line,within thirty minutes ,the fuel doctor arived ,pumped it out and got the bike... Read more

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Rating: Excellent

Customer comment: We always used to use this company for breakdown cover when travelling in Europe. We may have lost our rights at the borders access to health insurance and other very useful EU services because of Brexit but at least this one service and this one website hasn’t changed a bit. Very easy to use and... Read more

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Rating: Excellent

Customer comment: Very helpful operator on the phone gave me all the reassurance I needed that this was the right company for me. Read more

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Rating: Excellent

Customer comment: Extremely easy website to use and gave me everything I was looking for without any hassle. I just hope it meets our expectations if we ever need to call upon it. We will see! Fingers crossed we don’t ever need to use it. Read more

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Rating: Good

Customer comment: Booking experience was easy , was a little perturbed that putting wrong fuel in is not covered , I am not planning it but one never knows. Read more

Support team reply: Thanks for your feedback and I am pleased to say you are covered for putting the wrong fuel into your vehicle.

The term we use is misfuel and it is detailed in the list of things we cover under a breakdown in the policy wording,

For ease, I have highlighted below what you are covered for,

Breakdown

An electrical or mechanical failure, flat battery, accident, fire, theft, attempted theft, loss of keys, locking your keys within your vehicle, lack of fuel, misfuel or puncture to the vehicle, which immediately renders the vehicle immobilised.

I hope that puts your mind at ease,

Safe travels

Rating: Excellent

Customer comment: Simple website to use. A very easy process. Read more

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