feefo feedback
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We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reveiws we receive.

In 2020 we were delighted to be awarded the Platinum Trusted Service status by Feefo for consistently scoring a customer satisfaction score of 95% or higher over a sustained period of 3 years or more.

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See what people are saying about our breakdown cover packages


Rating: Excellent
Customer comment: Super ok!!! Read more
Support team reply: Thank you for sharing your feedback and 5 star rating with us.

Please do let us know if you have any further questions in the meantime.

Safe travels!
Rating: Excellent
Customer comment: Excellent competitive price. Easy to buy, no difficulties Read more
Support team reply: Thank you ever so much for taking the time to share your feedback with us.

We are delighted to know that you found our prices competitive and booking process easy.

Please do let us know if you have any questions in the meantime, and we wish you safe travels.

Kind regards,
Christina
Rating: Excellent
Customer comment: Very easy to use website and great product Read more
Support team reply: Thank you for sharing your feedback with us.

We are very happy to know that you found the website easy to use and navigate around and that our products were of satisfaction.

We wish you safe travels in the meantime.

Kind regards,
Christina
Rating: Excellent
Customer comment: very happy with everthing best eurobreakdown every Read more
Support team reply: Thank you ever so much for taking the time to share your feedback with us.

We are delighted to know that you are happy with your breakdown policy and with our services and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Rating: Excellent
Customer comment: Really easy site to use, booking was simple.
Spoke to a phone advisor before who was really helpful. Read more
Support team reply: Thank you for taking the time to share your feedback with us and for giving us a 5* rating.

We are delighted to know that you found our site easy to use and booking journey simple. We are also very happy to know that our team were on hand to assist with any questions you may have had.

We wish you safe travels in the meantime.

Kind regards,
Christina
Rating: Excellent
Customer comment: Would recommend. Would buy again. The website was clear & easy to navigate. A competitive price. A quick & easy purchase Read more
Support team reply: Hi there,

Thank you for leaving us a 5* review and for recommending our services.

We are delighted to know that you found our website easy to use, policies quick to purchase and prices competitive.

We look forward to hearing from you again soon.

Kind regards,
Christina
Rating: Excellent
Customer comment: Had an issue receiving the confirmation e-mail after buying the policy ....the guys were on it straight away and got the e-mail and details to me . Great service . Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us. We are happy to know that our team were on hand to assist, providing you with exceptional service, something in which we strive for.

We wish you safe travels in the meantime.

Kind regards,
Christina
Rating: Excellent
Customer comment: Recommend;-) Read more
Support team reply: Thank you for sharing your feedback with us and for recommending our services.

We wish you safe travels in the meantime.

Kind regards,
Christina
Rating: Excellent
Customer comment: The people I spoke to on two occasions were extremely helpful and knowledgable Read more
Support team reply: Hi there,

Thank you for sharing your great feedback with us.

We are extremely happy to know that our team were on hand to assist with any questions you may have had, providing you with helpful and knowledgeable service.

Please let us know if you have any further questions in the meantime.

Kind regards,
Christina
Rating: Excellent
Customer comment: Thank you for your great service. Easy to access and purchase. Wonderful Read more
Support team reply: Thank you so much for taking the time to share your feedback with us.

We are delighted to know that our team were on hand to assist, providing you with exceptional service. We are also happy to know that you found our booking journey easy to use and accessible.

Please do let us know if you have any further questions in the meantime, we are always happy to help.

Kind regards,
Christina
Rating: Excellent
Customer comment: The company phoned, just to confirm the cancellation and the refund was made immediately. I would definitely recommend them again. Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us and for recommending our services.

We are happy to know that our team were on hand to assist, providing you with a prompt level of service, something in which we strive for.

Kind regards,
Christina
Rating: Excellent
Customer comment: I broke down in Switzerland ๐Ÿ‡จ๐Ÿ‡ญ & your team was excellent got me home fast Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback and 5* rating with us.

We are very happy to know that our team were on hand to assist, providing you with an excellent level of service, something in which we strive for.

Kind regards,
Christina
Rating: Good
Customer comment: easy too use and understand what you purchased and comparison with other providers Read more
Support team reply: Hi there,

Thank you for sharing your experience booking with us.

We are delighted to know that you found our policies easy to understand and booking process straightforward.

We wish you safe travels and remain at your disposal should you have any questions in the meantime.

Kind regards,
Christina
Rating: Excellent
Customer comment: Easy to find the right cover Read more
Support team reply: Thank you for taking the time to share your feedback and for giving us a 5* rating.

We are happy to know that you found cover that best suits you and wish you safe travels.

Kind regards,
Christina
Rating: Good
Customer comment: Wszystko super Read more
Support team reply: Thank you for sharing your feedback and rating with us.

We remain at your disposal should you have any further questions in the meantime.

Safe travels!
Rating: Good
Customer comment: Competitive quote, fast service will use again Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us.

We are happy to know that you found the booking process fast and easy to use and our prices competitive.

We remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Rating: Excellent
Customer comment: Quick, informative & easy Read more
Support team reply: Hi there,

Thank you for sharing your feedback with us.

We are very happy to know that you found the booking process quick and easy as well as informative.

Please do let us know if you have any further questions in the meantime, we are always happy to help.

Safe travels!
Rating: Excellent
Customer comment: Very easy to find the product you need and then purchase. Good to be able to buy cover for the time you require at a reasonable price compared to others. Read more
Support team reply: Hi there,

Thank you for sharing your feedback with us.

We are delighted to know that you found the booking process both easy and convenient, all at a reasonable price.

We wish you safe travels and remain at your disposal should you have any further questions in the meantime.
Rating: Excellent
Customer comment: Easy to get cover through the internet.

Quick and easy questions. Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback booking with us.

We are delighted to know you found the booking process both quick and easy and any questions answered.

We wish you safe travels in the meantime!
Rating: Good
Customer comment: Excellence service easy to access Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us.

We are very happy to know that our team were on hand to assist, providing you with an excellent level of service, something in which we strive for.

Please do let us know if you have any questions in the meantime, we wish you safe travels.
Rating: Excellent
Customer comment: Perfect. Easy. Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us.

We are extremely happy to know that you found the booking process easy and would like to wish you safe travels.

Rating: Excellent
Customer comment: The service and help was excellent! Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us.

We are delighted to know that our team were on hand to assist in providing exceptional customer service and wish you safe travels in the meantime.
Rating: Excellent
Customer comment: Great service Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us.

We are delighted to know that our team were on hand to assist in providing great service and wish you safe travels in the meantime.
Rating: Excellent
Customer comment: easy to sort out no hassles straight forward could not be simpler Read more
Support team reply: Thank you for taking the time to share your feedback with us.

We are happy to know you found the booking journey both easy and straightforward.

Please do let us know if you have any questions in the meantime.

Safe travels!
Rating: Excellent
Customer comment: Incredibly easy to navigate and quick process Read more
Support team reply: Hi there,

Thank you so much for taking the time to share your feedback and for giving us a 5* rating.

We are delighted to know that you found the booking process both quick and easy and with you safe travels!
Rating: Good
Customer comment: Very simple and straight forward buying process. Read more
Support team reply: Hi there,

Thank you for sharing your feedback with us.

We are happy to know that you found the booking process, easy and straightforward and remain at your disposal should you have any questions in the meantime.

Safe travels!
Rating: Excellent
Customer comment: Easy to navigate and choose cover required very simple and effective Read more
Support team reply: Hi there,

Thank you so much for taking the time to share your feedback with us.

We are happy to know that you found our site, easy to navigate and policies easy to choose from to best suit you.

We wish you safe travels in the meantime!
Rating: Excellent
Customer comment: Easy, cheap offering peace of mind.Clear policy details. Easy to download. Read more
Support team reply: Thank you for taking the time to give us a 5* rating, we totally agree that this entry level Bronze policy provides peace of mind at a reasonable price.

We would like to wish you safe travels and remain at your disposal should you have any questions in the meantime.
Rating: Excellent
Customer comment: We're planning to drive to Spain and wanted breakdown cover. Wasnt the cheapest but we felt it was the best option. Read more
Support team reply: Thank you for sharing your feedback with us.

We are happy to know you received a great level of service and would like to wish you safe travels.
Rating: Excellent
Customer comment: Ok to navigate Read more
Support team reply: Thank you for sharing your experience and feedback with us.

We are delighted to know that you found our site easy to use and navigate around.

Please do let us know if you have any further questions in the meantime.

We wish you safe travels!
Rating: Excellent
Customer comment: Site easy to use and speedy service. Read more
Support team reply: Thank you for sharing your experience and feedback with us.

We are delighted to know that you found our site easy to use and navigate around and our team on hand to assist.

Please do let us know if you have any further questions in the meantime.

Safe Travels!
Rating: Excellent
Customer comment: Had a reason to make an amendment because of the change in travel advice to Spain.

The advice I was given on the online chat was clear and I amended my policy to a new date and I got the confirmation of the change within a few seconds.

Very impressive and done without any fuss Read more
Support team reply: Thank you for taking the time to share your feedback with us.

We are delighted to know that our team were on hand to assist through the online chat function.

We remain at your disposal should you have any further questions in the meantime and wish you safe travels!
Rating: Excellent
Customer comment: Very easy to choose the right tariff and very affordable. Hopefully wonโ€™t need it though but good to have peace of mind Read more
Support team reply: Thank you for taking the time to give us a 5* rating, we totally agree that this entry level Bronze policy provides peace of mind at a reasonable price.

We wish you safe travels in the meantime!
Rating: Good
Customer comment: The UK office is very efficient, luckily I have not sampled how they perform in the event of a breakdown. I hope I never get to find out. Read more
Support team reply: Thank you for sharing your feedback with us. We are happy to know that you were provided with efficient service from our team and would like to wish you safe travels!
Rating: Excellent
Customer comment: Good customer service Read more
Support team reply: Thank you for choosing EuroBreakdown, we are very happy to know that you were provided with exceptional customer service, something in which we strive for.

We wish you safe travels in the meantime.
Rating: Excellent
Customer comment: Excellent service by professional personnel. Read more
Support team reply: Thank you for choosing EuroBreakdown, we are very happy to know that you were provided with exceptional customer service, something in which we strive for.

We wish you safe travels in the meantime.
Rating: Excellent
Customer comment: Quick and simple ๐Ÿ˜Š Read more
Support team reply: Thank you for booking with EuroBreakdown and for sharing your feedback with us.

We are delighted to know that you found the booking process quick and easy and remain at your disposal should you have any further questions.

Safe travels!
Rating: Good
Customer comment: Competitive price , Areas covered was a helpful feature . Level of cover seems good - low excess was an appealing feature . Good clear webpage . Read more
Support team reply: Thank you for sharing your feedback with us. We are very happy to know you found our prices competitive, website clear and informative and agree that the Silver cover provides great cover for a phenomenal value. We wish you safe travels in the meantime.
Rating: Excellent
Customer comment: FANTASTIC FRIENDLY PROFESSIONAL THOROUGH NO STONE LEFT UNTURNED Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us here at EuroBreakdown.

We are very happy to know that you received friendly and professional service, something in which we strive for, and would like to wish you safe travels.
Rating: Excellent
Customer comment: Easy to sort out and cheapest I could find. Read more
Support team reply: Thank you for sharing your feedback with us and for rating us 5 out of 5 stars.

We are delighted to know that you found the booking process quick and easy to arrange and prices competitive.

We wish you safe travels!
Rating: Excellent
Customer comment: Supper serbice with a great price. All the viver I need. Read more
Support team reply: Thank you for sharing your great feedback with us.

We are very happy to know that you were provided with exceptional service and prices competitive.

Please do let us know if you have any questions in the meantime, we are always happy to help.

We wish you safe travels!
Rating: Good
Customer comment: Service good Read more
Support team reply: Many thanks for booking with us. I can see from your records that we have been covering you since 2011, we are delighted to know that you are returning year after year.

As you will have noted, the past cover is based on a number of factors including the age of the vehicle. Increases in vehicle age will result in higher premiums. That being said, the annual multi trip policy that you have, allows unlimited trips to Europe and provides cover for breakdowns, both mechanical and electrical, battery issues, flat tyres, accidents, theft , vandalism, misfuelling, loss of keys and locks etc. and at a price significantly cheaper than you can find elsewhere.

We thank you for taking the time to share your feedback and remain at your disposal should you have any questions.
Rating: Excellent
Customer comment: I spoke to a lovely gentleman who was very helpful.
Bought my cover online very easy and happy with the quote.
Thank you Read more
Support team reply: Thank you for sharing your experience and for giving us a 5* review.

We are delighted to know that our team were on hand to assist, answering any questions you may have had.

We are also happy to know you found our prices competitive and wish you safe travels in the meantime.
Rating: Excellent
Customer comment: very easy to complete,this is my third year of using it Read more
Support team reply: Thank you very much for leaving your kind review and we are delighted to know that you are returning year after year.

We are also happy to know that you found the booking process easy to navigate around.

We wish you safe travels in the meantime.
Rating: Excellent
Customer comment: nice simple website and clear services Read more
Support team reply: Thank you so much for taking the time to share your feedback with us.

We are delighted to know that you found the website easy to navigate around the services clear.

We remain at your disposal should you have any questions in the meantime, and we wish you safe travels.
Rating: Good
Customer comment: When I had completed my PayPal payment I was presented with a 'Return to Merchant' message which did not work and I landed on a page that just indicated that I had made a payment to onlinetravelcover NOT Euro breakdown. I then did not receive a confirmation of order until the following morning at... Read more
Support team reply: Thank you for your feedback. Whilst Paypal is a convenient platform to make payments from, very occasionally we have connectivity issues between the clients mobile, paypal and our system which means we don't get all the data required to complete the sale. For this we apologise and we have safeguards at our end to identify when this happens and to complete the sale manually. Please rest assured that as a business that is authorised and regulated by the FCA, we take any data issues seriously.

We appreciate your your time taken to provide such feedback and once again apologise for any inconvenience or concern caused.
Rating: Excellent
Customer comment: Would recommend, breakdown cover at affordable price Read more
Support team reply: Thank you for sharing your feedback and for giving us a 5* rating. We are delighted to know that you would recommend our services and found breakdown cover at an affordable price.

We remain at your disposal should you have any questions in the meantime and would like to wish you safe travels.
Rating: Excellent
Customer comment: nice and easy to sort out at a good price to making me feel safe when i travel Read more
Support team reply: Thank you for sharing your feedback and for giving us a 5* rating. We are delighted to know that you found the booking process easy and at a reasonable price.

We remain at your disposal should you have any questions in the meantime and would like to wish you safe travels.
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