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We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reveiws we receive.

In 2020 we were delighted to be awarded the Platinum Trusted Service status by Feefo for consistently scoring a customer satisfaction score of 95% or higher over a sustained period of 3 years or more.

 

See what people are saying about our breakdown cover packages


Rating: Excellent
Customer comment: I have absolutely no hesitation in recommending Eurobreakdown. Used them twice now, for long-term stays in Austria (about 3 months each time). Both times, small things went wrong with the car, a jammed hand brake, and a rat biting through an ignition lead.

Each time the service we received...
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Rating: Excellent
Customer comment: Was very easy and would recommend Read more
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Rating: Excellent
Customer comment: I've been using this excellent service for a number of years now and I would highly recommend them. Read more
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Rating: Good
Customer comment: After purchase I was informed I had failed to renew. I had to make contact to alert about the mix up Read more
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Rating: Excellent
Customer comment: I am less worried when I have this cover while travelling in Europe! I have never had to usr it yet and I hope I don't have to in the future. Read more
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Rating: Excellent
Customer comment: Very good in Menorca Read more
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Rating: Good
Customer comment: Very easy to do and understand Read more
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Rating: Excellent
Customer comment: Didn't use the service but website was easy to use and reasonable price Read more
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Rating: Good
Customer comment: not used them yet and i hope i wont need them, but i know they are there Read more
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Rating: Excellent
Customer comment: Bought this for a trip to Netherlands in our Motorhome
Good price and covered our 15 year old vehicle.
Thankfully didn’t need to use the service so can’t comment further
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Rating: Excellent
Customer comment: At this time they have taken my money,and if I brake down I will let you know. Read more
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Rating: Excellent
Customer comment: This is the 3rd year we have bought an annual policy. Had to use once in the first year and it was easy with English speaking help. Read more
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Rating: Excellent
Customer comment: I bought it after extensive research. A lot of breakdown cover doesn’t cover Motorhomes over 7m but that’s only mentioned in the small print…… Eurobreakdown offers by far the best value for money for what I need but hopefully I will never need to use it. Read more
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Rating: Excellent
Customer comment: Only wanted basic breakdown cover and for £20.00 for a week was very good value have used euro breakdown for a few years and have never had to use them so happy to pay a low premium for a service I hope I don't need. Read more
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Rating: Excellent
Customer comment: It was very easy to get the breakdown cover I needed and I was pleasantly surprised at the price. Read more
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Rating: Excellent
Customer comment: The process was very easy as this was a renewal of my policy. The man on the phone was very helpful and it only took a few minutes to complete. Read more
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Rating: Good
Customer comment: It was not possible to renew online, I think due to my van approaching the 16 year age cut off, but did it over the phone no problems. I had to use this breakdown cover last year while I was abroad and it wasn’t the seamless service you have in U.K., lots of chasing up, with several European agencies in... Read more
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Rating: Excellent
Customer comment: No problem at all in the buying process Read more
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Rating: Excellent
Customer comment: Yes! If needed again. Read more
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Rating: Excellent
Customer comment: Sadly, I had to cancel my journey due to illness. The contract only permits repayment during the first 14 days. However, the company kindly agreed to postpone my cover until next year.. This did put them to a degree of trouble but they were quite happy to oblige. I had expected to lose the... Read more
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Rating: Excellent
Customer comment: Excellent servicel Read more
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Rating: Excellent
Customer comment: Always helpful, always professional :-) Read more
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Rating: Excellent
Customer comment: The online booking procedure was very easy and helpful, all our queries were answered on line. Read more
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Rating: Excellent
Customer comment: On a recent breakdown i would like to thank the team for the excellent service i received . 1st class team . Read more
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Rating: Excellent
Customer comment: Best money i have ever spent on insurance.got to Portsmouth, fuelled the bikeup left the fuel station, bike came to a halt. I had put diesel in by mistake .Two hours before ferry departed for bilbao. Called the help line,within thirty minutes ,the fuel doctor arived ,pumped it out and got the bike... Read more
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Rating: Excellent
Customer comment: We always used to use this company for breakdown cover when travelling in Europe. We may have lost our rights at the borders access to health insurance and other very useful EU services because of Brexit but at least this one service and this one website hasn’t changed a bit. Very easy to use and... Read more
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Rating: Excellent
Customer comment: Very helpful operator on the phone gave me all the reassurance I needed that this was the right company for me. Read more
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Rating: Excellent
Customer comment: Extremely easy website to use and gave me everything I was looking for without any hassle. I just hope it meets our expectations if we ever need to call upon it. We will see! Fingers crossed we don’t ever need to use it. Read more
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Rating: Good
Customer comment: Booking experience was easy , was a little perturbed that putting wrong fuel in is not covered , I am not planning it but one never knows. Read more
Support team reply: Thanks for your feedback and I am pleased to say you are covered for putting the wrong fuel into your vehicle.

The term we use is misfuel and it is detailed in the list of things we cover under a breakdown in the policy wording,

For ease, I have highlighted below what you are covered for,

Breakdown

An electrical or mechanical failure, flat battery, accident, fire, theft, attempted theft, loss of keys, locking your keys within your vehicle, lack of fuel, misfuel or puncture to the vehicle, which immediately renders the vehicle immobilised.

I hope that puts your mind at ease,

Safe travels

Rating: Excellent
Customer comment: Simple website to use. A very easy process. Read more
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Rating: Excellent
Customer comment: Super quick and easy to work with Read more
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Rating: Excellent
Customer comment: Great service, turns out my mobile is blocked for outgoing international calls when in Spain so I was confused as to what the issue was when calling for help.

Used the live chat on the website and they coordinated with the breakdown team on my behalf who called me back and sorted me out....
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Rating: Excellent
Customer comment: Uggfhjhhgfvb Read more
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Rating: Excellent
Customer comment: Easy to purchase and really good price. Can’t comment on the service if you break down as have not needed to use yet and hopefully won’t. Purchased because it covers caravan as part of policy. Read more
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Rating: Excellent
Customer comment: It was very easy and fast to apply for it via the website on a reasonable price Read more
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Rating: Excellent
Customer comment: Simple to follow website, choice for different level of cover for breakdown with competitive pricing. Read more
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Rating: Excellent
Customer comment: Best value. Easy on line application. Just renewed for another year. Read more
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Rating: Excellent
Customer comment: SEEMS to be what I need. Will know more come Sep[tember. Read more
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Rating: Excellent
Customer comment: Excellent service when an issue needing changing was noted on the policy. - quick and no fuss. Read more
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Rating: Excellent
Customer comment: The cover was easy to get, I just hope we don’t need any of the features offered.
Very easy to navigate the site.
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Rating: Excellent
Customer comment: Have bought this cover before and always been easy… This time I made an error regarding the vehicles details,,, I emailed the support team and the following day all was sorted… Read more
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Rating: Excellent
Customer comment: Very easy to arrange, comprehensive cover at reasonable cost Read more
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Rating: Good
Customer comment: Received a reminder email at right time based on previous tours, buying web site is good and allows you to tailor purchased cover days to exactly trip length. Not had to use the breakdown or recovery service so can't comment on that side of service Read more
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Rating: Good
Customer comment: Cover was easy to book & a sensible price.
However, as fortunately I did not need to use it, I cannot comment on the breakdown/recovery service.
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Rating: Good
Customer comment: Did not have chance to test the service again, this is the 4 time of using the service and not had to call on it up to date so can not really pass comment on it thanks for the peace of mind in having break down back up cover Read more
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Rating: Excellent
Customer comment: Easy to use website, breakdown cover meets our needs and is competitively priced. Read more
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