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We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reveiws we receive.

In 2018 we are delighted to be awarded, for the 4th consecutive year, a Gold Trusted Service status by Feefo for consistently scoring a customer satisfaction score of 95% or higher.

 

See what people are saying about our breakdown cover packages


Rating: Excellent
Customer comment: We had a clutch problem on the Paris ring road, 3 adults and 2 kids in the car. Eurobreakdown sorted everything for us including our full hotel and travel expenses back home and safe repatriation of our vehicle, excellent service! Read more
Support team reply: Reviews such as yours are especially helpful to other clients when purchasing our European breakdown cover as it illustrates how far we go to ensure that you, your party and your vehicle are taken care of.

Many thanks for the feedback, the comprehensive review and the 5 Star rating.

Regards

Mark Harrison
Customer Services Team
Rating: Excellent
Customer comment: Evrifing was wery well organizated andmake me a good impresision ! Read more
Support team reply: Thanks for giving us your feedback and we are pleased we made a good impression.

Regards

Mark Harrison

Customer Services Team
Rating: Good
Customer comment: Quick and easy service, good prices, I do recommend this insurer Read more
Support team reply: Thanks for your feedback and for recommending us as your breakdown insurer of choice for van travellers in Europe.

Regards

Mark Harrison
Rating: Excellent
Customer comment: Excellent ...! Read more
Support team reply: Sometimes you don't have to say a lot to get the message across.

Thanks for the feedback.

Mark Harrison

Customer Services Team
Rating: Excellent
Customer comment: Hi we did not have any problems to have to call you out but it is very reassuring knowing that you are there if we need you.we are going to France again in October and will book with you again thanks Bob... Read more
Support team reply: Thanks for your comments and feedback and we look forward to assisting you in October when you next travel. Remember that we always provide preferential pricing to customers who have used us before so call on 0330 880 5098 as and when you are ready to book.

Regards

Mark Harrison
Rating: Excellent
Customer comment: Luckily didn't have to use it, but good value for money. Will use again in future when travelling abroad. Read more
Support team reply: Thanks for taking the time to send us a review and I agree that for older vehicles the Bronze policy provides good peace of mind at a very affordable price.

Regards

Mark Harrison
Rating: Excellent
Customer comment: They responded quickly to our request for assistance and promptly arranged for a breakdown attendance. We were kept well informed during the garage work and they checked with us to confirm completion of the repair. Read more
Support team reply: Thanks for the feedback on the levels of service and the amount of communication you received both during and after the incident and I am pleased that we were able to deal with you so promptly.

Regards

Mark Harrison
Rating: Excellent
Customer comment: Good level of cover but I never needed to use the service Read more
Support team reply: Thanks for the 5-Star review on our Gold European breakdown cover and I agree that for the price the levels of cover are excellent and I am sure that if you had needed our services abroad you would have been delighted with your choice of cover.

Regards

Mark Harrison
Rating: Excellent
Customer comment: set up was easy, price fantastic considering repatriation costs, didn't need to use any of it as the bike caused no problems
Worth it for the peace of mind though:) Read more
Support team reply: Thanks for taking the time to give us a review and give us a 5 star rating and we are pleased that your trip on the bike went without a hitch.

Regards

Paul Quigley
Customer Services Team
Rating: Excellent
Customer comment: Furtunaly I had no problems but I had the peace of mind that if things did go wrong you were there if needed Read more
Support team reply: Thanks for the feedback and pleased that the trip went smoothly and that you need to call on our services for assistance.
Regards
Paul Quigley
Rating: Excellent
Customer comment: Very easy to apply for cover.
Have not had reason to use the cover thankfully. Read more
Support team reply: Thanks for your feedback and the 5-star rating and pleased that you never needed assistance from us.



Regards


Paul Quigley
Rating: Excellent
Customer comment: Easy to purchase and documents available straight away. Read more
Support team reply: Thanks for the response its interesting to note how the immediate dispatch of documents was important to you. With our system, you will always receive the information on screen when you have made the booking and a confirmation is also emailed across to you. This is especially handy when booking as you drive to the ferry port or Eurotunnel. Regards Mark Harrison Customer Services Team
Rating: Excellent
Customer comment: easy to arrange cover. Great peace of mind! Read more
Support team reply: With a journey as long as yours it was important that peace of mind was at the forefront of your buying decision and I delighted that you came back to us for your second trip this year.

Do remember though, that the 2 trips that you insured abroad were priced at roughly the same cost as an annual European breakdown policy and that would have covered you for those trips and any other trips you planned to take until April 2020.

Regards

Mark Harrison
Rating: Excellent
Customer comment: Really helpful and accommodating Read more
Support team reply: Thanks for your feedback and I am pleased that when you needed to speak to someone you found them so helpful and accommodating.

Regards

Mark Harrison
Rating: Excellent
Customer comment: Thankfully I didn’t have to use your cover whilst abroad my bike ran like a dream, but buying your policy on the net was very easy & well explained Read more
Support team reply: Thanks for your feedback and delighted the trip went so smoothly.
Regards
Paul Quigley
Customer Services Team
Rating: Excellent
Customer comment: excellent ! Read more
Support team reply: Welcome back and many thanks for your feedback.

I am pleased that you had no issues as the journey you made over such a short space of time was considerable and on such a tight time scale any problems would have had a significant knock-on effect.

Very pleased the journey went without incident and we look forward to helping you in the future.

Regards

Paul Quigley

Customer Services Team
Rating: Excellent
Customer comment: Good service at a real good price. Read more
Support team reply: Thanks for your feedback and I agree, the Gold policy which includes cover towards parts and labour costs in a Garage is great value especially when compared to other suppliers of European breakdown cover.We are pleased that the trip went well and we look forward to assisting you again in the future.RegardsPaul QuigleyCustomer Services Team
Rating: Excellent
Customer comment: Its my 3rd time using eurobreakdown cover ,Good price and very handy to have it insured just in case. Read more
Support team reply: It is great to hear that your recent trip passed without incident. We are delighted that keep coming back to us year after year and we look forward to helping you again in the future.RegardsPaul QuigleyCustomer Services Team
Rating: Excellent
Customer comment: Next time i us again your service Read more
Support team reply:
Rating: Excellent
Customer comment: Excellent, always is Read more
Support team reply:
Rating: Excellent
Customer comment: Thankfully we did not need to use this cover but we felt very reassured to have it. Purchasing it was clear and simple even though we did it at the last minute! Read more
Support team reply:
Rating: Excellent
Customer comment: We had a battery problem after stopping in a service area, the mechanic was there in 35 minutes and had the motor running within a couple of minutes.The service could not have been better Read more
Support team reply:
Rating: Excellent
Customer comment: Reasonable price for 13 yr old car, easy to arrange, thankfully not needed but peace of mind makes it a must. Read more
Support team reply:
Rating: Excellent
Customer comment: It's a little hard to leave feedback, when your trip went to plan and the breakdown cover wasn't needed.
However, Eurobreakdown offer an easy to use website, unlike others I have tried, and make organising cover easy, so hopefully actually having to use them would be just as easy. Read more
Support team reply:
Rating: Excellent
Customer comment: I can not comment on service on the road, because i did not have any problems.
Booking was easy and the service's offered were excellent. Read more
Support team reply: Thanks for your feedback and we are so pleased that you never needed to evaluate our assistance services whilst abroad.

Regards
Mark Harrison
Customer Services Team
Rating: Good
Customer comment: I didn't have to use your service , so impossible to rate Read more
Support team reply:
Rating: Excellent
Customer comment: Choice and paid Eurobreakdown. Lovely tour with the confidence that if I do breakdown,you will be able to fix it. Read more
Support team reply: Thank you for taking a few minutes to give us a nice review and we are pleased that your 10-day bike tour throughout Europe passed without incident.
Regards
Mark HarrisonCustomer Services Team
Rating: Excellent
Customer comment: booking very easy Read more
Support team reply: Whilst your trip was just a quick weekend break nothing would have spoilt the weekend more than breaking down and being left high and dry.
Thanks for the kind words and the 5 Star rating and we look forward to welcoming you back soon.
Regards
MarkHarrsion
Customer Services Team
Rating: Excellent
Customer comment: Had a problem in France. No battery on my mobile so the whole thing was co-ordinated on chat using an iPad. Great back up and support was first class when it came to help. Read more
Support team reply: We have to say this was a first for us in providing breakdown support via the website customer service chat line and whilst it required a degree of patience to type everything in and wait for a response, it proved an effective method of communication.
I am pleased we were able to think outside of the box and help!
RegardsMark HarrisonCustomer Services Team
Rating: Good
Customer comment: Good price deal Read more
Support team reply:
Rating: Excellent
Customer comment: Pricing is very good for a single trip policy, the level of cover is exceptional when compared to other providers. Fortunately I have not had to use Eurobreakdown's services yet so I cannot rate their services for breakdown and recovery, but I would definitely use them again for price of mind. Read more
Support team reply: Thanks for such a comprehensive review.
We take delight in providing 5-star European breakdown insurance with coverage up to 4 times higher than our competitors for a price which is often cheaper.
Regards
Mark HarrisonCustomer Services Team
Rating: Excellent
Customer comment: would recommend Read more
Support team reply: Thank you for taking the time to reply and for giving us a 5-star rating and a recommendation.Many Thanks
Regards
Mark HarrisonCustomer Services Team
Rating: Excellent
Customer comment: Good product good price Read more
Support team reply: Thanks for the 5-Star rating and the feedback.
As the owner of a caravan, our policy provides peace of mind if an issue occurs with your caravan whilst it is being towed abroad.
Whilst roadside assistance maybe standard under other insurers policies for the main vehicle, we are one of very few who will provide roadside assistance and repair for the caravan plus hotels, spare parts dispatch, theft damage cover and repatriation costs if the problem with the caravan is serious enough to keep it off the road for more than 8 hours.
Once again thanks for taking our cover and we look for to covering you next year when you go off on your annual trip.
Regards
Mark HarrisonCustomer Services Team
Rating: Excellent
Customer comment: All arranged over the phone with a personable and professional gentleman. I arranged at very late notice and was very happy that Eurobreakdown does not require the policy to be in place 24 hours before one leaves the country. Great service. Read more
Support team reply: Thank you for taking the time to write such a glowing testimony.
Positive feedback about our staff is always great to hear and I have passed on your comments to the Agent who did your booking.
Regards
Mark HarrisonCustomer Services Team
Rating: Good
Customer comment: Policy easy to buy on the internet, thankfully never needed to call them out.
Good peace of mind Read more
Support team reply: Thanks for your feedback.
One of the best benefits of the cover you bought with ourselves is the ability to buy European breakdown cover just before you depart and unlike other breakdown providers, there is no waiting period of up to 72 hours before you could make a claim. So with us, you buy, travel and claim without any worries.
I am pleased your trip was a smooth one and we look forward to helping you again in the future.
Regards
Mark HarrisonCustomer Services Team
Rating: Excellent
Customer comment: I haven't needed to use the service but just knowing that it's there is super for peace of mind and great value if I did need it. Read more
Support team reply: Thanks for your feedback and as you quite rightly said, we provide not only more cover, up to 4 times as much in some cases but we also cover more incidents including vehicle accidents, lost keys and theft.

Anyway, we are delighted your trip went smoothly and we look forward to assisting you in the near future,

Regards

Mark Harrison
Customer Services Team
Rating: Excellent
Customer comment: Didn't have to use the service but the overall purchase experience was efficient and reasonable. Read more
Support team reply: Thanks for taking some time out to give us a 5-star rating, it's greatly appreciated and we are pleased your short 5 day trip to Europe in your Campervan went smoothly.

Regards

Mark Harrison
Customer Services Team
Rating: Good
Customer comment: not needed, Read more
Support team reply: I am pleased that your motorcycling trip went smoothly and that neither of you needed to call on our services whilst abroad and remember if you need cover again, please drop us an email or use the live chat on our website and ask for a voucher code as we always look after repeat clients.

Regards

Mark Harrison
Customer Services Team
Rating: Excellent
Customer comment: Just being there! Didn't need to use the service thank goodness but it gave us peace of mind knowing we had everything covered Read more
Support team reply: Thank you for the vote of confidence and the 5 Star rating and as you say " Peace of Mind" is a powerful ally when you are abroad and are in need of assistance

Regards

Mark Harrison
Customer Services Team
Rating: Good
Customer comment: Easy to arrange required cover Read more
Support team reply:
Rating: Excellent
Customer comment: Have used them many times great prices good cover Read more
Support team reply: Many thanks for your 5-Star rating and for your continued support of our business, I make it over 10 years and counting that we have been covering your caravaning trips to Europe and we look forward to helping you for many more years to come.

Regards

Mark Harrison
Customer Services Team
Rating: Excellent
Customer comment: Always use Eurobreakdown. Easy to apply & good value for money Read more
Support team reply: Thanks for your 5-Star rating and your continued support and we look forward to being at your service the next time you plan a trip abroad.RegardsMark HarrisonCustomer Services Manager
Rating: Good
Customer comment: Easy to arrange over phone. Price very competitive.

Had to pay more as car was just over 5 years old. Annoying that full service history and fact it had only done 25,000 miles wasn't more of a consideration.
Thankfully did not require assistance this trip so can't comment on that... Read more
Support team reply:
Rating: Excellent
Customer comment: It was easy to set up with good communication, although I didn't need to use it gave me peace of mind whilst on the road in Europe. Read more
Support team reply:
Rating: Excellent
Customer comment: I had no issues and did not need to claim or contact. Easy to purchase on line, God Price! Read more
Support team reply:
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