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We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reveiws we receive.

In 2018 we are delighted to be awarded, for the 4th consecutive year, a Gold Trusted Service status by Feefo for consistently scoring a customer satisfaction score of 95% or higher.

 

See what people are saying about our breakdown cover packages


Rating: Good
Customer comment: Good on the phone Read more
Support team reply: Thanks for the feedback and I am pleased that you felt the Agent was good on the phone and was able to help answer your questions.

Safe travels and we look forward to helping you again soon

Rating: Good
Customer comment: Have used this company to cover my car’s for several years, all seems ok, staff helpful on the telephone and the price is very competitive, would recommend. Read more
Support team reply: Many thanks for your kind review and having insured you over a number of years we look forward to assisting you for many more to come.

Safe travels

Rating: Excellent
Customer comment: Smooth Nd easy purchase all different packages laid out well for comparison. Read more
Support team reply: Thanks for your review and I am pleased that you were able to differentiate easily between the levels of cover on offer.

Choice has always been a key component of our business offering, allowing travellers to balance cover and cost to suit their own needs.

Have a safe trip and we look forward to helping you again soon.

Rating: Excellent
Customer comment: Simple and easy to follow process. Read more
Support team reply: Thank you for giving us a review on the levels of service you received when booking your European breakdown cover.

I am pleased that you found everything at your fingertips and that it was easy to compare the different levels of cover, side by side on the same screen.

Safe travels on your upcoming trip

Rating: Excellent
Customer comment: Didn’t need the cover, but it was good to know it was there, the website was easy to follow and the policy was great value for money and straightforward with plain understandable jargon :-) Thank You Read more
Support team reply: Thanks for your review and we are delighted your trip went smoothly and we look forward to helping you again, the next time you drive to Europe.

Rating: Excellent
Customer comment: New premium is easy to view & payment is simple Read more
Support team reply: Thanks for the feedback and the comments about the layout of the results page on the website.

We take the approach that the more information we provide aids customers in making a more informed decision about the level of cover they want and the terms of conditions of cover.

Thanks for the 5 Star rating and we look forward to helping you in the near future.

Rating: Excellent
Customer comment: Five star Read more
Support team reply: Thanks for the 5 Star review and we hope you have a safe trip whilst you are away over the Christmas and New Year period
Rating: Excellent
Customer comment: great Read more
Support team reply: Thanks for the 5-star review and I am delighted that you returned safely from your short trip without needing to call on our services.

Rating: Excellent
Customer comment: Very efficient service when arranging cover using plain English to communicate what I was buying and only as few pages as necessary to read though the fine detail. Read more
Support team reply: Thanks for the feedback and we take your point about speaking in plain English.

We feel that it is important that jargon or obscure wording should not be used and that it is clear and apparent exactly what you are buying for your money and the levels of service you should expect if you have an incident abroad.

Thanks again for taking the time to send a 5-Star review and we look forward to helping you again in the future.

Rating: Excellent
Customer comment: Very easy purchasing over website. Read more
Support team reply: Thanks for the 5 Star endorsement of the booking process, highlighting how quick and easy it was to book.

I am pleased your journey went without a hitch and we look forward to welcoming you back in the future.

Rating: Excellent
Customer comment: Buying cover was easy. I haven't had a need to call on it, so no idea if they are as good as they say. Read more
Support team reply: Thanks for your feedback highlighting how easy it was to compare and buy the cover online.

We sincerely hope that you don't need to call on our services whilst you are abroad but if you did we would love your feedback.

Safe travels

Rating: Excellent
Customer comment: Easy to follow unlike AA & RAC policies. Read more
Support team reply: Many thanks for your feedback.

I cannot really comment on other companies methods but our approach is always to be as open and transparent as possible and provide a client with all the information they need to make an informed decision in one place before purchase.

As a company, we never recommend one solution and we always offer a choice of products so that a client can choose based on the level of cover they need and at a price they find acceptable.

Thanks once again for the feedback and I hope you have a nice trip.

Safe travels

Rating: Excellent
Customer comment: A very clear explanation of what the cover was and how it compared to other companies

I was very impressed with the phone service, the call was answered quickly and the person on the phone showed me in the policy what I needed to know.

Excellent
Read more
Support team reply: Thanks for the review, it´s very much appreciated.

I am pleased that the staff were able to highlight in the wording any sections that were relevant to your query and that you were able to travel, confident that you knew exactly what you were covered for.

Rating: Excellent
Customer comment: Put my mind at rest knowing if we needed to be recovered it was all covered Read more
Support team reply: Very pleased that your trip passed without incident and that returned safely.

Rating: Excellent
Customer comment: V good v happy I will recommend every one Read more
Support team reply: We are delighted that you have returned safely from your trip and that you were happy enough to recommend our services to one and all.

Thanks for the 5-Star rating and we look forward to helping you the next time you head abroad.



Rating: Excellent
Customer comment: Easy to get a quote from the website. There were 3 different policies to choose from. Made a quick call to check on the difference between them. Enquiry was handled quickly and profesionally. Read more
Support team reply: Thanks for giving us a 5 Star review

Vehicles such as yours that are under 12 years old are offered 3 levels of cover and the Gold breakdown insurance you chose offers great value for money.

Unlike other operators who only pay for labour and parts in a garage provided the vehicle can be fixed the same day, we will still cover these bills even if the vehicle is in the garage for a few days and we provide hotel or car hire costs whilst the vehicle is off the road.

Many thanks for the review and we look forward to helping you the next time you travel.

Safe travels

Rating: Excellent
Customer comment: Very easy website to use. Good range of insurance to choose from. Have not put it to use as yet so cannot say anymore. Read more
Support team reply: Thanks for taking the time to give us a review and a 5-Star one at that.

Unlike many other insurers, we appreciate that choice is key especially when it comes to balancing cover against price.

I am glad you found the website easy to use and in all honesty, I hope that your trip is incident-free and that you don't need to provide feedback on the service you received.

Safe Travels

Rating: Excellent
Customer comment: Easy & good value Read more
Support team reply: Thanks for the great review and the 5-Star rating and we are delighted that you found the booking process easy and the breakdown cover good value.

Have a safe trip

Rating: Excellent
Customer comment: Easy to book and choices of cover are well explained Read more
Support team reply: Many thanks for taking the time to give us a 5-Star review

It is gratefully appreciated and as in your case, it shows how easy it is to book last-minute for a quick weekend away

Enjoy the weekend and I hope the weather is good.

Rating: Excellent
Customer comment: It was easy to buy
Hopefully I will not have to use the service as the car was serviced recently
Read more
Support team reply: Thanks for your feedback and the 5 Star rating, it's gratefully appreciated.

Its good to hear your car is well looked after but remember we cover more than mechanical breakdowns under this policy.

A lot of the calls for assistance to our 24/7 Call Centre are for things not associated with the mechanical condition of the car or are beyond the control of the driver, for example, car accidents, lost keys and injuries which prevent someone driving the car.

Anyway, we are pleased the cover was easy to buy and we hope you have a safe trip,

Rating: Excellent
Customer comment: Cannot recommend highly enough. Suffered major vehicle failure whilst abroad and repatriated back to the UK within hours. Not only was it so easy to deal with Eurobreakdown, I was fully supported in such a professional manager by Melchi who arranged everything required to get me safely back top UK... Read more
Support team reply: Thanks for your feedback and we are sorry to hear that you had a major vehicle failure whilst you were away in Europe.

I have passed on your regards to Melchi and we thank you for taking the time to detail how you were dealt with during the incident.

Reviews such as yours are especially useful as they aid other potential clients to make an informed decision on the service levels they should expect, based on other real-life scenarios.

Once again, many thanks for the feedback and we look forward to helping you again soon.

Rating: Excellent
Customer comment: Very good service. I had a question about the cover and the man on live chat was quick to answer and he pointed me in the right direction. I am glad I did ask as I had an issue whilst I was away and I never knew that lost keys were covered under the policy. The policy was worth every penny I spent Read more
Support team reply: Thanks for the feedback and I am pleased that the staff took the time to clearly explain exactly what the policy covered.

Unlike other breakdown providers, our cover provides much more than assistance during a breakdown and covers incidents such as lockouts, lost keys, accidents, vandalism, injuries and misfuelling.

Anyway, delighted we were able to assist and we look forward to helping you again soon.

Rating: Excellent
Customer comment: Easily to navigate their site, it is much cheaper than rac or AA. I can not say how good the cover is as we luckily had no incidents when travelling abroad. Read more
Support team reply:
Rating: Good
Customer comment: It gave me peace of mind, but I didn't have to use them so can't say what the service would be like. Read more
Support team reply:
Rating: Excellent
Customer comment: Easy to set up. We did not use them which is always a plus. Read more
Support team reply:
Rating: Good
Customer comment: Easy to use service Read more
Support team reply:
Rating: Excellent
Customer comment: Easy to get break down cover, didn’t use it but had peace of mind at a good price! Read more
Support team reply:
Rating: Excellent
Customer comment: Professional Read more
Support team reply:
Rating: Good
Customer comment: Straightforward to set up and buy cover online and a reasonable cost. Didn’t need to use cover so can’t comment on services in the event of a breakdown . Good to know we had cover should we need it though. Read more
Support team reply:
Rating: Excellent
Customer comment: Great service Read more
Support team reply:
Rating: Excellent
Customer comment: on 4th August, I parted company with my motorbike on a sharp bend on a road in rural France. A severe incident that I walked away from with only minor injuries and my bike left with extreme but limited damage (making it un rideable). I was with two friends, on a B road in the Morvan (A French national... Read more
Support team reply: Thanks for taking the time to give us a very comprehensive review of the level of customer service that you received following your bike accident on your recent trip to France.

Whilst it is horrific to hear of your accident, reviews such as yours are invaluable as they provide a true reference for other travellers who are looking to get a " customers perspective" of what to expect when they have a problem abroad.

I will pass on your regards to Claudio and Beth and I will emphasize how their kindness and effectiveness made a very stressful situation much calmer and we are delighted that in the end all was sorted to your satisfaction.

Rating: Excellent
Customer comment: I didn't have to use it, but was easy to set up and advisor was very clear on their policy Read more
Support team reply:
Rating: Good
Customer comment: Quoted amount and purchase price - good. Didn't need to claim, so no opinion on that count.

Final billed amount higher by a pound vs. original quote - not a big deal but unexpected. No acknowledgement to an email sent to customer service regarding this...
Read more
Support team reply:
Rating: Excellent
Customer comment: We come to eveytime we go away very good Read more
Support team reply: Thanks for the 5-Star rating and the ringing endorsement that we are your preferred choice of breakdown provider when travelling in Europe.

Many thanks and we look forward to helping you the next time you head abroad.

Regards

Mark Harrison

Rating: Excellent
Customer comment: Getting cover was speedy and efficient. Had everything I needed for peace of mind while driving abroad Read more
Support team reply: Great to hear that you were able to find quickly online all that you needed for your trip abroad and we look forward to welcoming you back in the future.

Regards

Mark Harrison

Rating: Excellent
Customer comment: Gyors és egyszerű vásárlás. Read more
Support team reply: Köszönöm a véleményét

Regards

Mark Harrison

Rating: Excellent
Customer comment: Good price. Buying experience good. Easy. Can't say much about them in action,because my car didn't breakedown. Read more
Support team reply: Thanks for the 5-Star rating and I am delighted your month-long stay in Europe passed without incident.

Regards

Mark Harrison

Rating: Excellent
Customer comment: Simple to obtain the cover I needed. I appreciated the option to pay via PayPal. Fortunately I did not need to use the service. Read more
Support team reply: Thanks for the feedback and we agree that Paypal is a modern method of payment that should be more widely accepted by insurance retailers.

We are pleased to hear the trip passed without incident and we look forwarding to helping you on your next trip to Europe.

Regards

Mark Harrison

Rating: Excellent
Customer comment: It’s was our first time to travel with our dog Dash and it was easier than we thought it would be. Staff was very helpful and friendly. Read more
Support team reply: Great to hear that travelling with your dog, Dash went without a hitch and that when you needed assistance the staff were helpful and friendly.

Thanks for the 5-Star rating and we looking to helping you ( and Dash) on your next trip abroad.

Regards

Mark Harrison

Rating: Excellent
Customer comment: never used it but great value for money. Read more
Support team reply: We are pleased to hear that you thought our policy was great value for money.

Key to our approach is that we treat all vehicles the same and your campervan was priced exactly the same as if it was a car or a motorbike.

It was great to hear that the trip passed without incident and we look forward to helping you again in the future.

Regards

Mark Harrison

Rating: Excellent
Customer comment: DID NOT NEED TO USE YOU BUT FELT SAFE IN THE KNOWLEDGE YOU WERE THERE IF WE NEEDED YOU Read more
Support team reply: Thanks for the 5-star rating and I am pleased that whilst you were travelling in France with your van you never encountered any problems and returned home safely.

Regards

Mark Harrison

Rating: Excellent
Customer comment: Really simple luckily didnt need to use it Read more
Support team reply: Thanks for your review and we are pleased that you thought the booking process was simple and even more importantly, we are pleased the trip passed without incident.

Regards

Mark Harrison

Rating: Excellent
Customer comment: Excellent! Read more
Support team reply: Thanks for the 5-Star rating and for recommending the Silver level of European breakdown cover and we have to agree that it provides tremendous value for money for short trips across the Channel.

Regards

Mark Harrison

Rating: Excellent
Customer comment: Best deal I could get at short notice with everything I needed included and at the cheapest price I found online. Read more
Support team reply: Thanks for the great feedback and you raise a valid point about booking last minute.

Typically with other operators, they won't cover customers booking last minute or if they do, they put a ban on making a claim within the first 48 to 72 hours after the policy is issued. This typically is to prevent potentially fraudulent claims where a breakdown or incident has already occurred abroad and where people are looking for assistance post-event.

Whilst we understand this approach it is not ideal if your need is genuine and our cover does have these restrictions.

"Book and Go" is our motto, provided you buy before you leave the UK and you have declared your vehicle is roadworthy.

Regards

Mark Harrison

Rating: Excellent
Customer comment: Haven’t claimed but Staff were at hand over the phone,email and webchat to correct a spelling mistake.Seemed professional and reasonably priced. Read more
Support team reply: Thanks for the feedback and we are pleased that following an issue pre-travel, our staff were able to rectify the spelling mistake for you with a minimum of fuss ( and unlike other operators, we never charged an extra Admin fee)

Regards

Mark Harrison


Rating: Excellent
Customer comment: Great price policy, covering more than AA and RAC similar policies.
Peace of mind for a reasonable price.
Read more
Support team reply: It is great to see someone who has done their homework and appreciates how well we compare against the AA and the RAC in terms of both cover and price.

Many thanks for the kind feedback and we look forward to insuring you at some point in the near future.

Regards

Mark Harrison