feefo feedback
feefo logo

We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reveiws we receive.

In 2020 we were delighted to be awarded the Platinum Trusted Service status by Feefo for consistently scoring a customer satisfaction score of 95% or higher over a sustained period of 3 years or more.

 

See what people are saying about our breakdown cover packages


Rating: Good
Customer comment: The UK office is very efficient, luckily I have not sampled how they perform in the event of a breakdown. I hope I never get to find out. Read more
Support team reply: Thank you for sharing your feedback with us. We are happy to know that you were provided with efficient service from our team and would like to wish you safe travels!
Rating: Excellent
Customer comment: Good customer service Read more
Support team reply: Thank you for choosing EuroBreakdown, we are very happy to know that you were provided with exceptional customer service, something in which we strive for.

We wish you safe travels in the meantime.

Rating: Excellent
Customer comment: Excellent service by professional personnel. Read more
Support team reply: Thank you for choosing EuroBreakdown, we are very happy to know that you were provided with exceptional customer service, something in which we strive for.

We wish you safe travels in the meantime.

Rating: Excellent
Customer comment: Quick and simple 😊 Read more
Support team reply: Thank you for booking with EuroBreakdown and for sharing your feedback with us.

We are delighted to know that you found the booking process quick and easy and remain at your disposal should you have any further questions.

Safe travels!

Rating: Good
Customer comment: Competitive price , Areas covered was a helpful feature . Level of cover seems good - low excess was an appealing feature . Good clear webpage . Read more
Support team reply: Thank you for sharing your feedback with us. We are very happy to know you found our prices competitive, website clear and informative and agree that the Silver cover provides great cover for a phenomenal value. We wish you safe travels in the meantime.
Rating: Excellent
Customer comment: FANTASTIC FRIENDLY PROFESSIONAL THOROUGH NO STONE LEFT UNTURNED Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us here at EuroBreakdown.

We are very happy to know that you received friendly and professional service, something in which we strive for, and would like to wish you safe travels.

Rating: Excellent
Customer comment: Easy to sort out and cheapest I could find. Read more
Support team reply: Thank you for sharing your feedback with us and for rating us 5 out of 5 stars.

We are delighted to know that you found the booking process quick and easy to arrange and prices competitive.

We wish you safe travels!

Rating: Excellent
Customer comment: Supper serbice with a great price. All the viver I need. Read more
Support team reply: Thank you for sharing your great feedback with us.

We are very happy to know that you were provided with exceptional service and prices competitive.

Please do let us know if you have any questions in the meantime, we are always happy to help.

We wish you safe travels!

Rating: Good
Customer comment: Service good Read more
Support team reply: Many thanks for booking with us. I can see from your records that we have been covering you since 2011, we are delighted to know that you are returning year after year.

As you will have noted, the past cover is based on a number of factors including the age of the vehicle. Increases in vehicle age will result in higher premiums. That being said, the annual multi trip policy that you have, allows unlimited trips to Europe and provides cover for breakdowns, both mechanical and electrical, battery issues, flat tyres, accidents, theft , vandalism, misfuelling, loss of keys and locks etc. and at a price significantly cheaper than you can find elsewhere.

We thank you for taking the time to share your feedback and remain at your disposal should you have any questions.

Rating: Excellent
Customer comment: I spoke to a lovely gentleman who was very helpful.
Bought my cover online very easy and happy with the quote.
Thank you
Read more
Support team reply: Thank you for sharing your experience and for giving us a 5* review.

We are delighted to know that our team were on hand to assist, answering any questions you may have had.

We are also happy to know you found our prices competitive and wish you safe travels in the meantime.

Rating: Excellent
Customer comment: very easy to complete,this is my third year of using it Read more
Support team reply: Thank you very much for leaving your kind review and we are delighted to know that you are returning year after year.

We are also happy to know that you found the booking process easy to navigate around.

We wish you safe travels in the meantime.

Rating: Excellent
Customer comment: nice simple website and clear services Read more
Support team reply: Thank you so much for taking the time to share your feedback with us.

We are delighted to know that you found the website easy to navigate around the services clear.

We remain at your disposal should you have any questions in the meantime, and we wish you safe travels.

Rating: Good
Customer comment: When I had completed my PayPal payment I was presented with a 'Return to Merchant' message which did not work and I landed on a page that just indicated that I had made a payment to onlinetravelcover NOT Euro breakdown. I then did not receive a confirmation of order until the following morning at... Read more
Support team reply: Thank you for your feedback. Whilst Paypal is a convenient platform to make payments from, very occasionally we have connectivity issues between the clients mobile, paypal and our system which means we don't get all the data required to complete the sale. For this we apologise and we have safeguards at our end to identify when this happens and to complete the sale manually. Please rest assured that as a business that is authorised and regulated by the FCA, we take any data issues seriously.

We appreciate your your time taken to provide such feedback and once again apologise for any inconvenience or concern caused.

Rating: Excellent
Customer comment: Would recommend, breakdown cover at affordable price Read more
Support team reply: Thank you for sharing your feedback and for giving us a 5* rating. We are delighted to know that you would recommend our services and found breakdown cover at an affordable price.

We remain at your disposal should you have any questions in the meantime and would like to wish you safe travels.

Rating: Excellent
Customer comment: nice and easy to sort out at a good price to making me feel safe when i travel Read more
Support team reply: Thank you for sharing your feedback and for giving us a 5* rating. We are delighted to know that you found the booking process easy and at a reasonable price.

We remain at your disposal should you have any questions in the meantime and would like to wish you safe travels.

Rating: Excellent
Customer comment: Very easy to set up, with no problems I hope I won't need it but if the breakdown service is as positive as setting it up then I will be absolutely delighted Read more
Support team reply: Thank you so much for your 5* rating and great feedback. We are very happy to know that you found the booking process easy to set up and would like to wish you safe travels.

We remain at your disposal should you have any questions in the meantime.

Rating: Excellent
Customer comment: Very easy to negotiate the choices given and make a selection of which one was best suited for me. Read more
Support team reply: Thank you for taking the time to give us a 5* rating, we are very happy to know that you found our prices competitive and hope you find that the entry level Bronze policy provides peace of mind.

We wish you safe Travels!

Rating: Excellent
Customer comment: Easy good! Read more
Support team reply: Thank you for sharing your feedback with us and for giving us a 5* rating. We are very happy to know that you found the booking process easy and wish you safe travels.
Rating: Excellent
Customer comment: Yes, I would recommend the booking system. I have not yet needed the insurance cover so I can't comment on that side it things. Read more
Support team reply: Thank you for taking the time to share your feedback with us and for giving us a 5* rating. We are happy to know that you found the booking journey easy to use and would like to wish you safe travels.
Rating: Excellent
Customer comment: Explained every thing well and didn't pressure into buying
Good price pleasant staff and could ring and change dates to suit
Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us and for giving us a 5* rating. We are very happy to know that our team were on hand to assist and would like to wish you safe travels.

Rating: Excellent
Customer comment: Eurobreakdown were quick and easy to use Read more
Support team reply: Thank you for taking the time to give us a 5* rating, we are very happy to know that you found the booking journey quick and easy to use and would like to wish you safe travels.
Rating: Excellent
Customer comment: user friendly. simple to use site for purchase. Agent very helpful on telephone - clear price and cover level affordable peace of mind . Needs satisfied clear simple documentation. Will almost certainly use Euro breakdown again. Read more
Support team reply: Thank you for taking the time to give us a 5* rating, we are very happy to know that you found our website easy to use and our team helpful. We totally agree that this entry level Bronze policy provides peace of mind at a reasonable price.

We look forward to hearing from you again soon and wish you safe Travels!

Rating: Excellent
Customer comment: Very good service, I recommend for my friends 👍 Read more
Support team reply: Thank you so much for taking the time to share your feedback with us and for giving us a 5* rating. We are very happy to know that you received a good level of customer service and would like to thank you for recommending our services.

Safe travels!

Rating: Excellent
Customer comment: Very quick and efficient online service. Just hope I don’t need to use the breakdown service but it’s there if I need to. ! Read more
Support team reply: Thank you for taking the time to give us a 5* rating, we are very happy to know that you found the online service quick and efficient to use, and hope the entry level Bronze policy provides peace of mind.

We wish you safe travels.

Rating: Excellent
Customer comment: nothing, I had no problems with the car, but I mention that it was very easy to do the coverage online. Read more
Support team reply: Thank you for taking the time to give us a 5* rating, we are very happy to know that you found the online booking process for coverage, easy and straight forward.

We hope to hear from you again soon.

Rating: Excellent
Customer comment: Great service easy to do and I wouldn’t go without it just for peace of mind Read more
Support team reply: Thank you for taking the time to give us a 5* rating, we totally agree that this entry level Bronze policy provides peace of mind at a reasonable price.

Safe Travels!

Rating: Excellent
Customer comment: Desi nu am avut probleme cu mașina mi s-a părut ok sa fiu asigurat pe tot traseul. M-am simțit mai în siguranță. Read more
Support team reply: Grozav să aud că călătoria ta a decurs bine și nu ai avut niciodată nevoie să ne suni
Rating: Excellent
Customer comment: Prompt and covers my travel needs over the year Read more
Support team reply: Thank you very much for leaving your kind review and we are delighted to know that you are returning year after year.

The Gold Cover provides phenomenal value especially for those travelling for extended periods in continental Europe.

We wish you safe travels.

Rating: Excellent
Customer comment: Very helpful, questions answered promptly, and no problems with asking for an amendment. Read more
Support team reply: Thanks for your feedback and I am delighted we were able to exceed your expectations with regard to your requested date amendments.

Safe travels

Rating: Excellent
Customer comment: Fantastic service, a very responsive team who operate in a pro active and friendly manner and are very very supportive of their customers, particularly welcome when customers are subject to difficult and exceptional circumstances. Read more
Support team reply: Delighted that you were finally able to make it home during what must have been a very stressful situation.

Stay safe

Rating: Excellent
Customer comment: Absolutely outstanding service, extremely reactive to requests to change our policy tenure due to unavoidable circumstances, professional and friendly, could not ask for a more reliable insurance provider. Read more
Support team reply: We were delighted to assist and we appreciate these are difficult times which requires everyone to be more understanding especially when people are trapped abroad with no way to return


Stay safe

Rating: Excellent
Customer comment: Outstanding service. Just what I wanted expected in dealing with an issue related to the issues arising out of the travel ban . No hassle, just a simple customer friendly solution. Read more
Support team reply: We are happy to have helped in providing a common-sense approach to your trip

Stay safe

Rating: Excellent
Customer comment: Didn't have to use it .... But is was good to feel that i was covered. Read more
Support team reply: Thanks for your review and I am pleased that you were able to make the trip safely before the problems really started and travel became that much more difficult.

Rating: Excellent
Customer comment: Good price for the services that would receive should something go wrong with your trip. Read more
Support team reply: Thanks for the feedback about how open and transparent we are in regards to the levels of cover and support you should expect if you had a problem whilst abroad.

Safe travels and hopefully your trip will pass without the need to give us a call

Rating: Excellent
Customer comment: Two years ago we broke down on the way back from a skiing holiday in France. We were near Lyon so pulled off the motorway and rang for help. From the first call we were reassured that Eurobreakdown with Allianz would do all they could for us.

Within 5 hours we had been relayed to a...
Read more
Support team reply: Thanks for the feedback on how you were treated when you had your incident in France.

Your story gives valuable insight to other potential travellers of how the policy provides so much more than assistance at the roadside and a tow to a garage.

Many thanks for being such a vocal advocate of our services and I sincerely hope your future trips pass without incident.

Many thanks

Rating: Excellent
Customer comment: Last year my car decided to stop in Germany, luckily I always take insurance from this company. After I called them, they took everything over. It took a while to the recovery truck to arrive, but it happened on Saturday afternoon and at that time not even the grass growing in East Germany. So we... Read more
Support team reply: Many thanks for your wonderful 5 Star review.

Experiences such as yours are so valuable to us as they highlight how a client is treated in times of need and gives a great indication to new clients as to the levels of cover they should expect if they have a breakdown.

Thanks for the photos as well but I have to say that the video really does show how serious the issue was and I am pleased they were able to fix it and as you say you so quite rightly say if you had taken the Gold cover, we would have even covered the cost of the repairs as well.

I am delighted that your trip was not totally ruined and that you were able to stay positive and get the most from the experience and we look forward to seeing you again

Regards

Rating: Excellent
Customer comment: Very easy to use and gives you several options Read more
Support team reply: Thanks for your feedback and for highlighting the choices available to you when booking.

Whilst we don't seek to overwhelm you with too many options, we feel it's important that we do offer a choice between value for money and superior levels of cover.

I hope you trip passes without incident and you return home safe,

Rating: Good
Customer comment: Online website was easy to use and all information required easy to find Read more
Support team reply: Thanks for taking the time to give us a review and I am pleased that you were able to find everything online in order to make an informed choice about the right cover for you.

Safe Travels

Rating: Good
Customer comment: Good on the phone Read more
Support team reply: Thanks for the feedback and I am pleased that you felt the Agent was good on the phone and was able to help answer your questions.

Safe travels and we look forward to helping you again soon

Rating: Good
Customer comment: Have used this company to cover my car’s for several years, all seems ok, staff helpful on the telephone and the price is very competitive, would recommend. Read more
Support team reply: Many thanks for your kind review and having insured you over a number of years we look forward to assisting you for many more to come.

Safe travels

Rating: Excellent
Customer comment: Smooth Nd easy purchase all different packages laid out well for comparison. Read more
Support team reply: Thanks for your review and I am pleased that you were able to differentiate easily between the levels of cover on offer.

Choice has always been a key component of our business offering, allowing travellers to balance cover and cost to suit their own needs.

Have a safe trip and we look forward to helping you again soon.

Rating: Excellent
Customer comment: Simple and easy to follow process. Read more
Support team reply: Thank you for giving us a review on the levels of service you received when booking your European breakdown cover.

I am pleased that you found everything at your fingertips and that it was easy to compare the different levels of cover, side by side on the same screen.

Safe travels on your upcoming trip

Rating: Excellent
Customer comment: Didn’t need the cover, but it was good to know it was there, the website was easy to follow and the policy was great value for money and straightforward with plain understandable jargon :-) Thank You Read more
Support team reply: Thanks for your review and we are delighted your trip went smoothly and we look forward to helping you again, the next time you drive to Europe.

Rating: Excellent
Customer comment: New premium is easy to view & payment is simple Read more
Support team reply: Thanks for the feedback and the comments about the layout of the results page on the website.

We take the approach that the more information we provide aids customers in making a more informed decision about the level of cover they want and the terms of conditions of cover.

Thanks for the 5 Star rating and we look forward to helping you in the near future.

Rating: Excellent
Customer comment: Five star Read more
Support team reply: Thanks for the 5 Star review and we hope you have a safe trip whilst you are away over the Christmas and New Year period
Rating: Excellent
Customer comment: great Read more
Support team reply: Thanks for the 5-star review and I am delighted that you returned safely from your short trip without needing to call on our services.

Rating: Excellent
Customer comment: Very efficient service when arranging cover using plain English to communicate what I was buying and only as few pages as necessary to read though the fine detail. Read more
Support team reply: Thanks for the feedback and we take your point about speaking in plain English.

We feel that it is important that jargon or obscure wording should not be used and that it is clear and apparent exactly what you are buying for your money and the levels of service you should expect if you have an incident abroad.

Thanks again for taking the time to send a 5-Star review and we look forward to helping you again in the future.

Rating: Excellent
Customer comment: Very easy purchasing over website. Read more
Support team reply: Thanks for the 5 Star endorsement of the booking process, highlighting how quick and easy it was to book.

I am pleased your journey went without a hitch and we look forward to welcoming you back in the future.