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We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reveiws we receive.

In 2018 we are delighted to be awarded, for the 4th consecutive year, a Gold Trusted Service status by Feefo for consistently scoring a customer satisfaction score of 95% or higher.

 

See what people are saying about our breakdown cover packages


Rating: Excellent
Customer comment: Very easy to arrange the cover using you website. Read more
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Rating: Excellent
Customer comment: Easy to navigate site and good price for breakdown service. Read more
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Rating: Excellent
Customer comment: I have used Eurobreakdown for several years, their administration and helpfulness is perfect and I will continue to use their services in future.
Fortunately I have never had to call on them for assistance but I feel that if I did I would not be disappointed.
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Rating: Excellent
Customer comment: Very easy sites navigate clearoptions provided to make the right choice easily Read more
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Rating: Good
Customer comment: Confused,asked for trailer cover as well on paper work no trailer allowed.
Sw60dvu Karl Taylor.
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Rating: Good
Customer comment: Very reasonable premium and good attitude from sales person Read more
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Rating: Good
Customer comment: The application process was easy to complete and found the cost and ancillary benefits to be of good value and better than other providers. However, I had one simple query and when I phoned the helpline number the automated answer told me no one was available but if I left my number and brief message... Read more
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Rating: Excellent
Customer comment: Yes I would recommend this company. I purchased online
Was a decent price & form was easy to do
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Rating: Good
Customer comment: Clear and to the point no hidden extras Read more
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Rating: Good
Customer comment: Can only rate the ease of purchase and the cost. Fortunately we did not have to call on the breakdown service whilst in France. Read more
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Rating: Excellent
Customer comment: I bought the cover through their website. It was pretty easy to buy, all info was clearly mentioned. Good value for money, offering better cover then some other known names Read more
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Rating: Excellent
Customer comment: Been offered nice price and service Read more
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Rating: Excellent
Customer comment: Definitely I will recommend it. Read more
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Rating: Excellent
Customer comment: Easy online transaction with clear information. Read more
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Rating: Excellent
Customer comment: Very good costumer service! Read more
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Rating: Excellent
Customer comment: quick and easy Read more
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Rating: Excellent
Customer comment: Very easy to use and find the relevant places you want to the visit and get the
cover you need.
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Rating: Excellent
Customer comment: Very straight forward to understand even for the likes of a person like myself who is a pensioner and not Internet savy. Read more
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Rating: Excellent
Customer comment: Easy and clear to buy online at the level required. Ideal when you already have national cover provided by bank or new car assistance etc. Read more
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Rating: Excellent
Customer comment: the website is clear and concise. i had no difficulty in completion of same Read more
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Rating: Good
Customer comment: Yes Read more
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Rating: Excellent
Customer comment: I’m given them 5stars purely on the easy ness of purchasing the policy, there website is very easy to navigate. I never had to call them out while I was away so I can’t comment on that Read more
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Rating: Excellent
Customer comment: Yes definitely Read more
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Rating: Excellent
Customer comment: The purchase was really easy thankfully we didn't need to use the breakdown service it was good to know we had it though. Read more
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Rating: Excellent
Customer comment: accepted PayPal credit Read more
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Rating: Excellent
Customer comment: Easy to use website. Efficient and good value. I have used the breakdown service a few times in the past but fortunately have not had to use the service to date. Read more
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Rating: Excellent
Customer comment: Top quality product at an affordable price. Read more
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Rating: Good
Customer comment: I found the customer service staff to be friendly, helpful and professional in their manner. But the real reason why I have renewed my breakdown cover with Eurobreakdown was because I actually had to use your services while on a trip in Germany this Easter. My car broke down on the Autobahn outside... Read more
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Rating: Good
Customer comment: Easy to use, good value and quick. Read more
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Rating: Good
Customer comment: Easy process reasonably costs Read more
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Rating: Excellent
Customer comment: Whole process was exceptionally easy. Levels of cover very good value for money. Hopefully won't need to call them, but great knowing I've got everything covered. Read more
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Rating: Excellent
Customer comment: Easy to purchase. Looks like good value. Read more
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Rating: Excellent
Customer comment: My experience in getting the cover I require was excellent, how ever with regards to any service or assistance provided if is required is early, I haven't done the trip yet and hopping that I will do not have to ask for assistance.
I must say the policy wording and what it will provide is good and...
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Rating: Excellent
Customer comment: Excellent Customer Service. Would definitely recommend to others Read more
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Rating: Good
Customer comment: very straight forward and good value compared to other companies Read more
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Rating: Excellent
Customer comment: Very good service on the phone. Clear answers to my questions and booking down within 5 minutes. Read more
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Rating: Excellent
Customer comment: have not been yet Read more
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Rating: Excellent
Customer comment: Very easy to use and the website was clear about what was covered. I tried 3 other companies and had to call as I thought the prices were wrong. Very happy with the cover and price from Eurobreakdown Read more
Support team reply: Many thanks for your kind comments.
Rating: Excellent
Customer comment: Have used Eurobreakdown for a few years now as good pricing and fortunately never had to use them. Read more
Support team reply: Many thanks for your feedback its gratefully received
Rating: Good
Customer comment: Would buy again, but huge price for an,admittedly old car, is not encouraging - particularly as it is a welll maintained Honda. Read more
Support team reply: Thanks for your feedback.

The price of cover is based on a number of variables including a vehicles age, trip duration and planned destination.


In your case, you had the option to choose between two levels of cover and you chose the more expensive Silver level of cover.


Whilst you say the price is not encouraging it is worth noting that a similar policy based on your vehicles age, travel dates and areas of cover would have been £50 dearer with the RAC and almost £70 dearer with The AA.


Remember as well that we offer a Price Guarantee and are happy to beat anyone on "like for like" cover.


I hope that puts your mind at rest that we are providing a very well priced product, with great levels of cover for older vehicles.

Rating: Excellent
Customer comment: Had a problem a couple of years ago and this company were great. Got me home on time with a minimum of fuss and I won't look anywhere else now. Read more
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Rating: Excellent
Customer comment: Easy to purchase on line.2nd year I’ve bought from this company but never tried to claim so can’t comment on this Read more
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Rating: Good
Customer comment: It seemed OK but with so little to compare it against it is difficult to tell Read more
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Rating: Good
Customer comment: Yes recommend to my friend...** Read more
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Rating: Excellent
Customer comment: Required this insurance for my trip to France later this year, Eurobreakdown was able to provide everything I required and at a very good price.
Yes I would recommend them to friends and family
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Support team reply: Many thanks for your kind feedback
Rating: Excellent
Customer comment: All questions was answered, polite,knowledgable and quick. Read more
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Rating: Good
Customer comment: Good pricing but on purchasing at first not sure about the cover. Had to read the detail as it seem to differ, pretty certain it does not, from the bold stements in the advert.

Have not used the insurance yet and hopefully will not have to but better safe than sorry. The pricing is...
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Support team reply: Thanks for your feedback. Our offices are open daily if you need any clarification on your cover. Call us on 0330 880 5098