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We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reveiws we receive.

In 2020 we were delighted to be awarded the Platinum Trusted Service status by Feefo for consistently scoring a customer satisfaction score of 95% or higher over a sustained period of 3 years or more.

 

See what people are saying about our breakdown cover packages


Rating: Good
Customer comment: I just made a booking. It worked, I think. Read more
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Rating: Excellent
Customer comment: Read more
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Rating: Excellent
Customer comment: Called Eurobreakdown about an extended trip in Europe. No quotes available for the trip length I needed. Agent told me about the multi trip option which gave me 90 days a trip which was more than enough for me and was better value than the single trip policy Read more
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Rating: Excellent
Customer comment: Used them many times and always happy Read more
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Rating: Excellent
Customer comment: Had to use the service while on holiday. Great service wasn't left hanging about for hours and very easy to contact the helpline Read more
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Rating: Excellent
Customer comment: Web site easy to follow pick the level you require and proceed to the booking Read more
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Rating: Excellent
Customer comment: Had a problem the day before departing and we left a day later than planned. Eurobreakdown amended the dates of breakdown cover free of charge and we have submitted a claim to cover the amendment fee we were charged by Eurotunnel to travel a day later. All in all, excellent Read more
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Rating: Excellent
Customer comment: There were 3 options available all were explained very well I chose the gold for peace of mind but the other 2 were very good options its the buyers choice i hope i don't have to use Euro breakdown while on my trip but if goes as well as the booking service i will be a happy man J B Read more
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Rating: Excellent
Customer comment: Hi, we use Euro breakdowns service every year & they provide us with an excellent service Read more
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Rating: Excellent
Customer comment: Good price good cover. Read more
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Rating: Excellent
Customer comment: Booking was easy everything was covered Compared to the other ones Read more
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Rating: Excellent
Customer comment: Very good customer service. Kind people who were very helpful and knowledgeable. Very good company and I would recommend to many. Read more
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Rating: Good
Customer comment: Not everything was clear,had to go through things a few times Read more
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Rating: Excellent
Customer comment: We bought Euro Breakdown Cover on widest cover and best price. Also buying online meant we had immediate documentation Read more
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Rating: Excellent
Customer comment: Very easy and clear choices to choose from. Easy to buy and download the documentation. Read more
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Rating: Excellent
Customer comment: When I left a message on their answerphone I never expected a call back. Well they called back and had my questions and more ready to provide a highly professional organisation forward. Read more
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Rating: Excellent
Customer comment: Excellent customer. Quick and informative Read more
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Rating: Excellent
Customer comment: Nice and easy website to navigate Read more
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Rating: Excellent
Customer comment: Excellent I’m very happy with insurance. company Read more
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Rating: Excellent
Customer comment: Clearly priced fast and efficient service Read more
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Rating: Good
Customer comment: Prompt action. friendly Read more
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Rating: Excellent
Customer comment: Found them easy to complete service seems 100% although not had to use the service yet Read more
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Rating: Good
Customer comment: Everything’s spot on except no real contact or policy documentation after, just the contacts so far if need assistance, i know what’s covered just nice to have something…. Maybe it’s on its way… Read more
Support team reply: Thanks for taking the time to chat with me earlier and I am glad we got this sorted with everything you require for your upcoming journey.

Safe travels

Paul
Admin Team

Rating: Excellent
Customer comment: Everything was clearly laid out so you know exactly what you are getting. Fairly easy purchasing experience. Just hope I don’t have to use the service! Read more
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Rating: Excellent
Customer comment: Very easy website. Will definitely use again and recommend to friends Read more
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Rating: Excellent
Customer comment: Found this policy that suits my needs at a very competitive price and was easy enough to take out the policy. Read more
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Rating: Excellent
Customer comment: Helpful and professional. Read more
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Rating: Excellent
Customer comment: Website very easy to use. Best viewed on larger screen where differences between levels are easy to see. Not visible via phone. Decent prices for one off European motorcycle trip. Read more
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Rating: Excellent
Customer comment: Straightforward and efficient help. pleased to have both UK and European breakdown in one package and ossify price. Read more
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Rating: Excellent
Customer comment: Easy to work website explaining things simply and great value for money, would recommend. Read more
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Rating: Excellent
Customer comment: I find the purchase of the cover easy and straightforward.
There was only two type of cover to choose from so that was easy.
I've got an old car (14 years old) and despite being perfectly maintain the competitor wanted to charge me an outrageous amount of money to cover it.
This...
Read more
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Rating: Excellent
Customer comment: Fantastic service good to give you 3 options so you can choose what you can afford or level you want perfect Read more
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Rating: Excellent
Customer comment: Good price and easy to deal with and sort just what we needed Read more
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Rating: Excellent
Customer comment: Didn’t need to use Read more
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Rating: Good
Customer comment: YES,QUICK AND PRECISE Read more
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Rating: Excellent
Customer comment: Well explained, a breeze to buy. The test of course is always if you need to use the service, anyone will make it easy to take your money but having seen other reviews am fairly confident though at same time hoping not needed Read more
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Rating: Excellent
Customer comment: Easy website, clear and comprehensive cover Read more
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Rating: Excellent
Customer comment: Excellent service Read more
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Rating: Excellent
Customer comment: Excellent service Read more
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Rating: Excellent
Customer comment: Great price, easy to set up. Read more
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Rating: Excellent
Customer comment: Tried to buy online app wouldnt work, used chat option and agent called me and within minutes we had sirted the policy. No hassle, easy to do and actually talking to someone rather than filling out lots of boxes. Lets hope policy is as good if required. Read more
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Rating: Excellent
Customer comment: Satisfait et excellent Read more
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Rating: Excellent
Customer comment: Easy access and clear explanations of services available. Reasonable prices. Read more
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Rating: Excellent
Customer comment: Bought this cover for recent motorcycle tour to Spain and Portugal. Found the price to be very competitive against the big two breakdown agencies. Cover was easy to arrange and pay for. I also read favourable reviews for this company before purchasing. I thankfully did not have cause to use this... Read more
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Rating: Good
Customer comment: Can’t comment not in use until august hopefully all will be good and won’t need to use it Read more
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Rating: Excellent
Customer comment: Easy to boom and understand the difference between the levels of cover available. Customer service replied promptly when asked a a question Read more
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Rating: Excellent
Customer comment: They responded to my queries following purchase quickly and efficiently which made me feel confident that I had chosen the best organisation to cover me for breakdown in the UK and Europe. Read more
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Rating: Excellent
Customer comment: Good quality cover at a reasonable price Read more
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