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Frequently asked questions > Information to provide

FAQ - What information do the support team need?

Help us to help you

When speaking to the 24/7 emergency support team you must provide the operator with as much detail as you can about what has happened, where you are, and your intended travel route. If you have a mobile phone then please ensure that it is switched on so that the emergency assistance teams can reach you.

If you have access to the internet then please use a programme such as Google maps to identify you location as a GPS location will enable the assistance services to find you quickly especially if you are in rural or isolated locations. We strongly suggest that you keep a pencil and a notepad in the car in order to take down these co-ordinates so that you can refer to them when talking to the emergency operator.

In any case, you should have the following information available.

  • • the vehicle’s registration number
  • • your name, home postcode and contact details
  • • your policy number
  • • the make, model and colour of the vehicle
  • • the location of the vehicle
  • • an idea of what the problem is
  • • an SOS box number (if this applies)